Deborah Frazier
Memphis,TN
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
27
27
years of professional experience
Work History
Patient Coordinator
Greg Kemp, D.D.S.
08.2003 - 04.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious dental challenges.
- Maintained up-to-date knowledge on insurance policies, dental terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Ensured the accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and conditions to safeguard health information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
Reservations/PBX Manager
Gold Strike Casino Resort
03.1997 - 08.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules, and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Arts - Business Administration and Management
Southwest Tennessee Community College
Memphis, TN05.2026
Skills
- Insurance Verification
- Appointment Scheduling
- Dental Industry Knowledge
- Multitasking ability
- Relationship Building
- Creative Problem-Solving
- Patient Registration
- Verbal and written communication
- Patient Flow Management
- Goal Setting
- Proficient in Eaglesoft, Weave, and Vyne
- Patient confidentiality
Timeline
Patient Coordinator
Greg Kemp, D.D.S.
08.2003 - 04.2024
Reservations/PBX Manager
Gold Strike Casino Resort
03.1997 - 08.2003
Associate of Arts - Business Administration and Management
Southwest Tennessee Community College