Deborah Friedler
Apex,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Supervisor
Staff-1
08.2017 - Current
- Oversee staff deployment ensuring adherence to client standards and policies.
- Assign tasks based on team strengths and client requirements for optimal performance.
- Address customer inquiries and provide assistance to enhance satisfaction.
- Execute security and event staffing aligned with client specifications.
- Manage ticket sales and reconcile receipts, ensuring financial accuracy.
- Ensure safe, clean environments, significantly boosting customer experience.
Supervisor Ushers
North Carolina Football Club
03.2023 - Current
- Supervise the usher staff on the West side of the stadium.
- Support ushers to provide exceptional customer service.
- Maintaining quality customer service and greeting the patrons with friendly and welcome greeting.
- Answer patron questions and assist as needed
- Maintain safe and clear environment to enhance the overall fan experience.
Continual Education Coordinator
Veterinary Information Network
12.1998 - 09.2024
- Coordinate CE programs, enhancing learning with increased participation and improved outcomes.
- Manage course logistics for seamless course registration and payment processes.
- Ensure RACE accreditation compliance, maintaining high standards for all courses.
- Utilize Microsoft Office to boost department efficiency and communication.
- Resolve technical issues swiftly, ensuring uninterrupted educational experiences.
- Build and setup course area and upload resources and course materials.
- Contact potential course instructors for future CE courses.
- Improved student engagement by developing and implementing innovative educational programs and activities.
Call Center Agent
ACD Direct
06.2016 - 07.2019
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations.
- Configured tech tools for seamless customer interaction.
- Accurately processed customer and payment information.
- Utilized software applications to streamline data entry.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Bachelor of Science - Business Administration
University of New Hampshire
Durham, NH05.1990
Skills
- Microsoft Office
- Problem-solving abilities
- Database Management
- Instructional technology
- Strong Work Ethic
- Time Management/Attention to Detail
- Organizational and Communication Skills
- Active Listening
- Multitasking Abilities
Volunteer Activities
Fundraising Chair- Apex Marching Band , July '14 - June '15
- Facilitated meetings between board members,
- Coordinated meetings for fundraising, enhancing collaboration and resource acquisition.
- Managed website content, improving engagement and donor awareness.
- Researched funding opportunities, identifying key sources for financial growth.
- Led initiatives, securing vital resources, and strengthening financial stability.
- Implemented plans, achieving financial goals, boosting operational budget.
Girl Scouts/Overseas Committee Member, Sep '04 - Sep '09
- Led troop activities fostering self-confidence and leadership in girls.
- Designed educational programs enhancing skills in exploration, service, and finance.
- Implemented conflict resolution strategies improving troop cooperation.
- Recruited and coordinated volunteers for effective troop operations.
- Managed inventory and resources with precision, ensuring smooth troop functions.
Advancement Chair/Committee Member Boy Scouts Sep '06-Sep '09
- Led monthly reviews and honors, ensuring scouts' advancement and recognition.
- Managed scout advancement records, ensuring timely and accurate reporting.
- Guided scouts in goal-setting for rank progression, fostering leadership skills.
- Member of Organizing Committee for Inaugural Far Each Council Youth Leadership Training Course, enhancing scout leadership.
- Participated in Eagle Scout reviews, supporting scouts' highest achievements.
- Member of Order of Arrow
Timeline
Supervisor Ushers
North Carolina Football Club
03.2023 - Current
Supervisor
Staff-1
08.2017 - Current
Call Center Agent
ACD Direct
06.2016 - 07.2019
Continual Education Coordinator
Veterinary Information Network
12.1998 - 09.2024
Bachelor of Science - Business Administration
University of New Hampshire
Similar Profiles
Wayan SwastikaWayan Swastika
ICT Operation Staff at ICT Operation Staff 1ICT Operation Staff at ICT Operation Staff 1
Taunya HugginsTaunya Huggins
Patient Sitter at 1 Stop Recruiting StaffPatient Sitter at 1 Stop Recruiting Staff
Sage HustedSage Husted
Custom T-Shirt Designer at Inspire 1 1 1Custom T-Shirt Designer at Inspire 1 1 1