Deborah Fuller
Baldwinsville,NY
Summary
I started working at age 15, so my entire life I have worked in customer service on some level. Wether it was in the restaurant business (which I have done this type of work my entire life), Drs office, Home Care etc.
I have always worked in jobs where I can help people in one way or another. I am definitely qualified in the customer relations/service department, I believe, more then your average person.
Overview
43
43
years of professional experience
Work History
Owner/baker
Deborahs Sweet Treats
06.2011 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Established foundational processes for business operations.
Home Health Care Provider
Ruth
01.2010 - 01.2011
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Home Health Care Provider
Judith Sayles
01.2008 - 01.2011
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Server
Century Club
08.2000 - 12.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Service Representative
Jerome Fire Equipment
01.1994 - 01.1996
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Service Advisor
Sharon Chevrolet
01.1992 - 01.1993
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
Selector
NAPA Auto Parts - Genuine Parts
01.1983 - 01.1992
- Completed daily orders with expert picking and packing of shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Checked inventory and selected products from specific locations based upon availability.
- Collaborated with team members to complete timely orders and avoid delays.
- Picked and packed order items.
Customer Service Representative
Family Practice Associates
01.1981 - 01.1983
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and made appts for them with the doctor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
CW Baker High
Baldwinsville, NY06.1983
Skills
- Consulting
- Customer Relations
- Relationship Building
- Client Service
- Small Business Operations
Timeline
Owner/baker
Deborahs Sweet Treats
06.2011 - Current
Home Health Care Provider
Ruth
01.2010 - 01.2011
Home Health Care Provider
Judith Sayles
01.2008 - 01.2011
Server
Century Club
08.2000 - 12.2010
Service Representative
Jerome Fire Equipment
01.1994 - 01.1996
Service Advisor
Sharon Chevrolet
01.1992 - 01.1993
Selector
NAPA Auto Parts - Genuine Parts
01.1983 - 01.1992
Customer Service Representative
Family Practice Associates
01.1981 - 01.1983
High School Diploma -
CW Baker High