Deborah Galindo
Canon City,Colorado
Summary
Compassionate Social Service Director offering 9-year background supporting clients through crisis intervention and communication. Proficient in building a healthy report with clients. Efficient and accommodating professional committed to providing guidance to those who have major mental illnesses and behavioral health issues.
Overview
38
38
years of professional experience
Work History
Social Services Coordinator
Valley View Health Care Center
2018.07 - Current
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Contributed to program evaluations by tracking client outcomes and providing feedback on areas for improvement.
- Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
- Facilitated successful transitions from institutional settings back into the community through comprehensive discharge planning.
- Facilitated communication between clients and other service providers.
- Monitored progress towards service plan goals.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Coordinated with local government to provide resources to clients.
- Collaborated with interdisciplinary team members to assess applicant eligibility and ensure consistent decision-making practices.
- Improved applicant experience by consistently providing friendly and professional assistance throughout the admissions process.
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors.
- Evaluated the effectiveness of behavior intervention plans, making adjustments as needed .
- Supported residents with emotional and behavioral disorders by creating tailored coping strategies.
- Promoted a culture of respect and empathy among peers through group activities and discussions.
- Provided crisis intervention services during critical situations involving emotionally distressed or volatile individuals.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Provided emotional support to residents.
- Participated in ongoing training opportunities, staying current on best practices within the field of behavioral health.
Peer Support Specialist
Health Care Rehabilitation Services
2014.10 - 2018.06
- Enhanced client recovery by providing emotional support and practical guidance.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Transported individuals to medical appointments and support meetings whenever needed.
- Listened to clients' concerns and provided encouragement and support.
- Designed safe and supportive environment for clients to discuss issues.
- Assisted clients in exploring feelings and understanding behaviors.
Home Health Aide
Sam Streeter
2014.01 - 2014.10
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Veterinary Assistant
VCA Windham Animal Hospital
1999.03 - 2013.12
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
Accounts Payable Clerk
R N Johnson Inc
1992.06 - 1999.03
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Reconciled bank accounts to verify accuracy of cash records.
Accounts Payable Clerk
Book Press
1990.12 - 1992.06
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reconciled bank accounts to verify accuracy of cash records.
Receptionist
Temple Chiropractic
1989.02 - 1990.12
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Invoiced patients accurately in line with charging guidelines.
- Obtained payments from patients and scanned identification and insurance cards.
Rec
PC Connection
1986.07 - 1989.05
- Enhanced participant engagement by developing creative and interactive recreational activities.
- Increased program attendance through effective marketing and community outreach efforts.
- Collaborated with team members to design engaging events and programs for diverse age groups.
- Maintained a safe and inclusive environment for all participants, fostering positive relationships and social interactions.
Education
Associate of Arts - Social Sciences
Pueblo Community College
Pueblo, CO12.2014
LNA - Licensed Nurses Aid
Vermont Community College
Brattleboro, VT12.2014
High School Diploma -
Fall Mountain Regional High School
Langdon, NH06.1985
Skills
- Mental health awareness
- Continuous Improvement
- Active Listening
- Effective Communication
- Client meetings
- Certified in CPR/AED
- Adaptability and Flexibility
- Professional Demeanor
- Reliability
- Self Motivation
- Nonverbal Communication
- Behavioral assessment
- Empathy Development
Timeline
Social Services Coordinator
Valley View Health Care Center
2018.07 - Current
Peer Support Specialist
Health Care Rehabilitation Services
2014.10 - 2018.06
Home Health Aide
Sam Streeter
2014.01 - 2014.10
Veterinary Assistant
VCA Windham Animal Hospital
1999.03 - 2013.12
Accounts Payable Clerk
R N Johnson Inc
1992.06 - 1999.03
Accounts Payable Clerk
Book Press
1990.12 - 1992.06
Receptionist
Temple Chiropractic
1989.02 - 1990.12
Rec
PC Connection
1986.07 - 1989.05
Associate of Arts - Social Sciences
Pueblo Community College
LNA - Licensed Nurses Aid
Vermont Community College
High School Diploma -
Fall Mountain Regional High School
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