Summary
Overview
Work History
Education
Skills
Languages
Timeline

Deborah Gallaga

Harlingen,TX

Summary

Accomplished Pharmacy Manager with a proven track record at Walmart, Walgreens and HEB enhancing patient satisfaction and leading teams to exceed regional vaccination targets. Expert in Pharmacy Automation Systems and adept at fostering long-term patient loyalty through exceptional customer service. Demonstrates a strong commitment to quality assurance and regulatory compliance, ensuring optimal pharmacy operations.


Dedicated Pharmacist offering 39 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management, and healthcare administrators.


Pharmacist with demonstrated versatility in adapting to ever-increasing complexity in healthcare industry. Committed to providing quality pharmaceutical care as essential link in disease management. Hardworking and passionate job seeker with strong organizational skills eager to secure pharmacist position. Ready to help patients and team achieve company goals.

Overview

38
38
years of professional experience

Work History

Staff Pharmacist

HEB Grocery Store
11.2009 - 08.2024
  • Effectively resolved insurance rejections and other billing issues.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Provided medication therapy management to patients using Outcomes and Mirixa.
  • Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
  • Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
  • Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
  • Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
  • Maintained state and federal records of legendary drugs and controlled substances.
  • Implemented best practices for safe medication storage and disposal, maintaining a compliant and organized pharmacy environment.
  • Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Closely monitored department performance metrics.

Pharmacy Manager

Walgreens
08.2006 - 11.2009
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
  • Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
  • Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
  • Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.

Texas State Hospital

Cardinal Health
12.2000 - 11.2009
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
  • Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
  • Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
  • Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
  • Managed drug and supply inventories.

Pharmacy Manager

Walmart
08.1986 - 12.2000
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Collaborated with store manager to maintain daily operations.
  • Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
  • Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
  • Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
  • Increased patient satisfaction with personalized medication counseling sessions.
  • Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
  • Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.

Education

Bachelor Of Pharmacy -

University of Texas, Austin, TX
12.1985

Skills

  • Drug utilization review
  • Pharmacy Automation Systems
  • Medication Dispensing
  • Immunization Administration
  • Patient Counseling
  • HIPAA Regulations
  • Committed to quality assurance
  • Flexibility in scheduling
  • Retail pharmacy procedure knowledge
  • Motivated self-starter
  • Adverse Reaction Reporting
  • Medication Therapy Management
  • Customer Service and Communication Skills
  • OTC Recommendations
  • Pharmacy operations management
  • Coordinating inventory
  • State Licensed Pharmacist
  • Current State pharmacy license
  • Completing annual inventories
  • Maintaining records
  • Regulatory Requirements
  • Loss Prevention
  • Supply Ordering
  • Pharmacy Inventory and Recordkeeping
  • Advocate for customer Implementing rebates and programs to ensure customer's access to medications

Languages

Bilingual, fluent in english and spanish languages
Elementary

Timeline

Staff Pharmacist - HEB Grocery Store
11.2009 - 08.2024
Pharmacy Manager - Walgreens
08.2006 - 11.2009
Texas State Hospital - Cardinal Health
12.2000 - 11.2009
Pharmacy Manager - Walmart
08.1986 - 12.2000
University of Texas - Bachelor Of Pharmacy,

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Deborah Gallaga