Deborah Gant
Whiteland,IN
Summary
Medical office Manager with over 30 years of experience ensuring all functions were operating efficiently while ensuring high quality patient care. Seeking position to ensure top level support.
Overview
43
43
years of professional experience
Work History
Pediatric Office Manager
Kidd Pediatrics
11.1993 - Current
- Responsible for the running of all aspects of the office and for providing efficient administrative support across the practice
- Managed office operations, work flow, office staff-including recruitment, being part of hiring committee, performance management including termination.
- Maintained and operated the billing system for the entire office.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with suppliers and Insurance contracts.
- Oversaw office inventory activities by ordering of Supplies, working with drug reps, weekly filing of federal taxes for organization,
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained computer and physical filing systems.
- Controlled finances to lower costs and keep business operating within budget.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Ceremony Coordinator
Valle Vista Golf Club, Wedding Venue & Conference
04.2011 - 10.2021
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Prepared agendas and took notes at meetings to archive proceedings.
- Coordinated and successfully organized a variety of large-scale events that included: Weddings, Anniversaries, Birthdays , Holiday Party's, Corporate Dinners, etc.
- Managed 75+ events annually, achieving on-time and on budget execution with high client satisfaction.
- Communicated and collaborated with vendors, clients, and staff to ensure successful organization of the event at both the internal and external levels.
Check in Respresentive
Teague, McCartney And Associates
06.1980 - 09.1993
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
High School Diploma -
Beech Grove Sr High School
Beech Grove, IN05.1978
Skills
- Customer Service
- Compliance Monitoring
- Staff Hiring
- Supply Management
- Contract Administration
- Office Management
- Operations Management
- Staff Management
- Employee Supervision
- Bookkeeping
- Administrative Support
- Billing
- Data Entry
- Credit and Collections
- Scheduling
- Account Reconciliation
- Office Administration
- Financial Reporting
- Excellent Multi-Tasking Ability
- Staff Training
- Policy and Procedure Modification
- Financial Accounting
- Information Protection
- Policy Implement
- Data Retrieval Systems
- Mail Handling
- Financial Tracking
- Relationship Building
- Organizational Skills
- Clear Oral/Written Communication
- Scheduling and Calendar Management
- Conflict Management
- Human Resources
Timeline
Ceremony Coordinator
Valle Vista Golf Club, Wedding Venue & Conference
04.2011 - 10.2021
Pediatric Office Manager
Kidd Pediatrics
11.1993 - Current
Check in Respresentive
Teague, McCartney And Associates
06.1980 - 09.1993
High School Diploma -
Beech Grove Sr High School