Deborah Gardner
Suffolk,VA
Summary
Proven multitasker and detail-oriented professional from Suffolk General District Court, adept in information security and enhancing customer satisfaction. Skilled in database management and fostering professional relationships, I significantly improved office efficiency and customer service, showcasing my ability to thrive in fast-paced environments and lead with confidence.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
32
32
years of professional experience
Work History
Clerk
Suffolk General District Court
11.1992 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Assisted in budget preparation to ensure financial efficiency within department.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
Key Holder/Asst. Manager
Cato Department Store
05.2007 - 08.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Associate of Science - Criminal Justice
Tidewater Community College
Norfolk, VA06-2000
High School Diploma -
Lakeland High School
Suffolk, VA06-1992
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- File maintenance
- Administrative tasks
- Database entry
- Filing systems
- Processing mail, sorting
- Typing speed
- File and database management
- Information security
- Record management system required by Supreme Court of Virginia
Timeline
Key Holder/Asst. Manager
Cato Department Store
05.2007 - 08.2019
Clerk
Suffolk General District Court
11.1992 - Current
Associate of Science - Criminal Justice
Tidewater Community College
High School Diploma -
Lakeland High School
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