Deborah Gettinger
Summary
Hands-on, driven, Senior Enterprise Software and SaaS client services professional with fifteen plus years of experience. I am an accomplished performer who is comfortable managing multiple projects, priorities and teams. Strong skills around customer relationship management and software implementation.
Overview
17
17
years of professional experience
Work History
Client Implementation Manager
KPA
08.2015 - Current
- Manage the relationship from Post-Sale through the Launch process
- Assess, design and implement new processes for onboarding identified by the customers' needs and goals
- Work with essential individuals on learning the platform, onboarding clients, adoption and retention
- Manage implementation milestones and activities per project schedule
- Advocate on behalf of the client to identify enhancements and provide feedback to the appropriate internal teams
- Successfully transition clients from Implementation to Go Live.
Client Services Account Manager
KPA
- Worked within an assigned group of clients to build and increase usage of the RMC platform
- Primary relationship contact that responded effectively to client inquiries, questions, and issues
- Identified opportunities for increased usage based on trending, reporting and usage
- Became an expert of the ins and outs of the RMC platform and its capabilities
- Delivered virtual and in-person training designed to engage clients on the platform and best practices.
Territory Service Manager
Audatex, a Solera Company
07.2006 - 02.2013
- Managed all day to day relationships with P&C insurance clients throughout a 3 state region
- Implemented SaaS and Enterprise products and service deliverables
- Provided technical support for Audatex's suite of products for the Automotive Claims Processing Industry
- Developed and presented material to clients ranging from end-users to C-level executives
- Consistently achieved over 100% of client time productivity quota
- Developed action plans to achieve key client performance metrics, including overseeing service, education and support inquiries
- Worked closely with internal teams and clients to develop benchmarks and strategies to implement long and short term solutions
- Responsible for over $1M annually in total client savings through client initiatives consulting program.
Education
Bachelor of Arts - Communications
Rutgers University
Skills
- Account Management
- Software Implementation
- Innovative Thinking
- Problem Solving
- Training
- Communication
- User Experience
- Service Initiatives Support
- Client Relationships
- Project Oversight
- Customer Retention
- Project Documentation
Timeline
Client Implementation Manager
KPA
08.2015 - Current
Territory Service Manager
Audatex, a Solera Company
07.2006 - 02.2013
Client Services Account Manager
KPA
Bachelor of Arts - Communications
Rutgers University