DEBORAH GLAZIER
Saratoga Springs,UT
Summary
Talented professional with significant experience in coordinating travel plans and delivering outstanding client service. Strong organizational and problem-solving skills with more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
32
32
years of professional experience
Work History
Owner & Travel Agent
R&D Travel
04.2007 - Current
- Exceed clients' expectations through industry knowledge and personalized service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed day-to-day business operations.
Personal Assistant
my clone
01.2016 - 05.2022
- Transform work and living spaces through organizational plans and interior decorating.
- Administrative assistance for client's home and business.
- Improved and implemented marketing and advertising plans of clients' businesses.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Improved time management of clients by providing multifaceted services by running errands, managing mail, scheduling appointments, organizing events and arranging transportation.
- Improved document management, established systematic filing system that accelerated information retrieval.
Personal Assistant to Owner
Coldwell Banker Doug Arnold Real Estate
05.2016 - 08.2016
- Administrative assistance: e-mails, file management, drafting documents, letters, internet research.
- Provided multifaceted services by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Executive Director
Placer-Nevada County Medical Society
01.2003 - 05.2006
- Plan annual society events and monthly board meetings.
- Manage annual budget, process accounts payable and receivables.
- Publish quarterly newsletter.
- Worked closely with board of directors on operational strategy and organizational progress.
- Represented organization at industry conferences and events.
Executive Assistant
California Medical Association
01.2003 - 05.2006
- Provide administrative assistance to the COO/CFO.
- Schedule and coordinate meetings.
- Staff the IT and Finance Committees.
- Compile confidential quarterly lobbying report.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Prepared and edited presentations on behalf of executive for both internal meetings and external conferences.
- Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
Temporary Administrative Assistant and Substitute Teacher
Apple Temps & Sacramento City Unified School Dist.
10.2002 - 12.2002
- Supported executive staff through answering phones and preparing crucial documents.
- Substituted elementary and middle school classes.
Client Manager (Sports Agent), Basketball and Olympic Sports
Octagon
02.2001 - 09.2002
- Manage professional athletes' careers - team/league negotiations, endorsements, PR, coordinate logistics for appearances, and personal needs.
- Recruited new athletes.
- Managed $2 Million Basketball Division budget - projections, analysis, invoicing, collections and expense.
- Market athlete appearances and assist in regional marketing.
- Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual goals.
- Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
- Facilitated successful contract negotiations, securing favorable terms for both parties while maintaining strong relationships with clients.
- Managed and retained existing relationships to grow business.
- Liaised with public relations, marketing, and finance teams to develop targeted campaigns.
- Interviewed, hired and supervised administrative assistant and intern.
Acting Director, Olympic Division
Octagon
09.2001 - 01.2002
- Managed summer Olympic athletes (swimmers, divers, gymnasts).
- Negotiated marketing agreements.
- Procured speaking engagements and public appearances.
Client Services Manager, Basketball Division
Octagon
07.1999 - 01.2001
- Coordinate logistics for clients' contracts with sponsors - commercial and photo shoots, personal appearances, special events and interviews.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company's and the athlete's reputation.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
Client Services Administrator, Basketball Division
Octagon
06.1997 - 06.1999
- Assist in PR campaigns for premier athletes.
- Prepare speeches for client presentations.
- Manage $500K International Basketball budget - invoicing and collections.
- Provided exceptional customer service by promptly responding to client requests and concerns, maintaining a high level of professionalism at all times.
- Developed strong relationships with clients through excellent interpersonal skills and consistent follow-ups.
French Tutor
Dalby Tutoring
05.1997 - 06.1998
- Tutored middle school and high school students in French at various levels.
- Communicated effectively with students and provided outstanding customer service.
Administrative Assistant, Basketball and Baseball Divisions
Octagon
08.1993 - 05.1997
- Provide general administrative assistance to agents and marketing specialists.
- Assisted in negotiations for athletes on French teams.
- Answered multi-line phone system, routing calls, and delivering messages to staff.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Member Services
Worldgate Athletic Club
01.1993 - 09.1993
- Provide Assistance to new members, give tours, and assist with special event registration.
- Optimized the onboarding process for new members, ensuring a smooth transition into the organization''s services.
Education
B.S. - Sports Business Management
Brigham Young University
Skills
- Customer Relations and Retention
- Client Service
- Small business operations
- Attention to Detail
- Logistics, Scheduling and Travel Planning
- Records Organization and Management
- Recruitment
- Verbal and written communication
Accomplishments
- Successfully recruited and signed Michael Phelps to a management contract.
- Increased medical society membership 50% in 2 years.
- Received the Distinguished Service to Clients Award.
Computers
- MS Office - Word, Excel, PowerPoint, and Outlook
- Google Docs - Docs and Sheets
- Canva
Church Service
President and teacher of women's organization, The Relief Society; Sunday School Teacher; Children's group leader and teacher; Youth Leader and Young Women's Camp Director; Social & Physical Activities Coordinator; Full-time volunteer missionary, France, July 1991-December 1992
Community Service
- Habitat for Humanity - fundraising and building, Sacramento, CA
- T.R.O.T.R. - worked with horses, built cow pasture, ran 18 animal petting zoo, assisted with fundraising, cleaned stalls, Woodland, CA
- BYU Alumni Golf Assn - event coordination and fundraising, Auburn, CA
- Ride to Walk - assisted with independent riders' therapy, fundraising, Lincoln, CA
- DC Cares volunteer, Washington, DC
- INOVA Alexandria Hospital volunteer, Alexandria, VA
Hobbies and Interests
Horses, art, reading, traveling, volleyball and my dog
Languages
Proficient oral and written French
Timeline
Personal Assistant to Owner
Coldwell Banker Doug Arnold Real Estate
05.2016 - 08.2016
Personal Assistant
my clone
01.2016 - 05.2022
Owner & Travel Agent
R&D Travel
04.2007 - Current
Executive Director
Placer-Nevada County Medical Society
01.2003 - 05.2006
Executive Assistant
California Medical Association
01.2003 - 05.2006
Temporary Administrative Assistant and Substitute Teacher
Apple Temps & Sacramento City Unified School Dist.
10.2002 - 12.2002
Acting Director, Olympic Division
Octagon
09.2001 - 01.2002
Client Manager (Sports Agent), Basketball and Olympic Sports
Octagon
02.2001 - 09.2002
Client Services Manager, Basketball Division
Octagon
07.1999 - 01.2001
Client Services Administrator, Basketball Division
Octagon
06.1997 - 06.1999
French Tutor
Dalby Tutoring
05.1997 - 06.1998
Administrative Assistant, Basketball and Baseball Divisions
Octagon
08.1993 - 05.1997
Member Services
Worldgate Athletic Club
01.1993 - 09.1993
B.S. - Sports Business Management
Brigham Young University
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