Deborah Goad
Mountain Home,ID
Summary
Dynamic Office Administrative Assistant with proven expertise at Wharton Journal-Spectator, enhancing customer satisfaction through exceptional service and efficient invoice processing. Skilled in Microsoft Office and adept at multitasking, I excel in fostering client relationships and maintaining confidentiality, driving organizational success through effective communication and meticulous recordkeeping.
Overview
18
18
years of professional experience
Work History
Office Administrative Assistant
Wharton Journal-Spectator
04.2007 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
No Degree - General Office And Accounting
MDTA SKILL CENTER
San Antonio, TX02-1972
High School Diploma -
Wharton High School
Wharton, TX05-1970
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Scheduling appointments
- Billing and invoicing
- File organization
- Database entry
- Document scanning
- Confidentiality handling
- Payroll
- Customer engagement
- Database maintenance
- Database administration
- Human resources
- Expense reporting
- Accounting support
- Multitasking and organization
- Client relationship management
- Vendor engagement
- Scanning and copying
- Payroll and accounts payable and receivable
- Customer service
- Administrative support
- Computer skills
- Microsoft Office Suite
- Microsoft Word
- Computer proficiency
- Office administration
- Filing
- Dedicated team player
- Client relations
- File management
- Telephone reception
- Word processing
- Office supply management
- Reception management
- Proofreading
- Office management
- Clerical support
- Microsoft outlook
- Excel spreadsheets
- Microsoft Excel
- Customer and client relations
- Documentation and recordkeeping
- Customer relations
- Office equipment maintenance
- Invoice processing
- Multi-line phone proficiency
- Recordkeeping
- Confidential document control
- Bookkeeping
- Mail management
- Purchase orders organization
- Mail handling
- Records management
- Multi-line phone systems
- Records administration
Timeline
Office Administrative Assistant
Wharton Journal-Spectator
04.2007 - 10.2024
No Degree - General Office And Accounting
MDTA SKILL CENTER
High School Diploma -
Wharton High School
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