Deborah Goeser
Fond du Lac,WI
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Kwik Trip
02.2022 - Current
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Traveling Notary
Independent Work
03.2019 - 02.2022
- Improved overall efficiency within the office environment by implementing organizational systems for managing appointment calendars, tracking signed documents, and storing confidential information securely.
- Developed strong relationships with local businesses, promoting increased referrals for notary services within the community.
- Minimized delays in closing processes by proactively addressing any discrepancies or concerns before they escalated into larger issues.
- Facilitated seamless real estate transactions by accurately executing all necessary documents, including deeds, mortgage notes, and affidavits.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Contributed to the growth and success of the business through consistent delivery of high-quality notary services, resulting in repeat clients and positive word-of-mouth referrals.
Communications Operator
Winnebago Mental Health Institute
04.2015 - 02.2020
- Mentored new operators during their initial training period, providing guidance on best practices and company policies.
- Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Regularly reviewed call logs for quality assurance purposes, identifying areas for improvement and implementing corrective measures as necessary.
- Supported public safety operations during major events by coordinating resources and relaying vital information.
- Reduced radio traffic congestion with effective use of communication channels and protocols.
- Contributed to a positive work environment by actively participating in team meetings and promoting open communication among colleagues.
- Boosted efficiency of emergency services by accurately documenting call information using computer-aided dispatch systems.
- Strengthened operational readiness by participating in regular training sessions, updating skills as necessary to meet evolving standards.
Skills
- Customer service
- Customer satisfaction
- Adaptability and flexibility
- Time management
- Attention to detail
- Patience and composure
Timeline
Customer Service Cashier
Kwik Trip
02.2022 - Current
Traveling Notary
Independent Work
03.2019 - 02.2022
Communications Operator
Winnebago Mental Health Institute
04.2015 - 02.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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