Deborah Gold
LAS VEGAS,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Kaplan NA
Las Vegas, NV
04.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Online Support Specialist
Balboa Travel
Las Vegas, NV
03.2019 - 07.2021
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Conducted research, gathered information from multiple sources and presented results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Support Specialist
Sentry Insurance
Las Vegas, NV
09.2020 - 04.2021
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Multitasked to handle diverse customer needs in high-volume call setting, prioritizing tasks to keep up with challenging deadlines.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Escalation Specialist
Expedia
Las Vegas, NV
02.2016 - 02.2019
- Followed up with customers about resolved issues and completed written and verbal processed to maintain high standards of customer service.
- Communicated professionally with colleagues, freelancers and clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Marketing And Socilogy
Northern Illinois University
Dekalb, IL05.1986
Skills
- Interpersonal Skills
- Analytical and Methodical
- Microsoft Windows and Office
- Service Schedule Coordination
- Verbal and Written Communication
- Attention to Detail
- Highly Professional
- Customer Service Support
Timeline
Customer Support Specialist
Kaplan NA
04.2021 - Current
Customer Support Specialist
Sentry Insurance
09.2020 - 04.2021
Online Support Specialist
Balboa Travel
03.2019 - 07.2021
Escalation Specialist
Expedia
02.2016 - 02.2019
Bachelor of Science - Marketing And Socilogy
Northern Illinois University