Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Golston

Detroit,MI

Summary

Proven track record in enhancing customer engagement and streamlining operations at Meijer. Skilled in POS system operation and customer service, excels in creating efficient and safe environments while fostering team collaboration. Demonstrates initiative in adopting safety protocols and driving sales through promotional displays, showcasing adaptability and commitment to results. Strong focus on enhancing the customer experience and optimizing operational efficiency, consistently delivers exceptional results throughout career.

Overview

5
5
years of professional experience

Work History

Gas-station-attendant

Meijer
07.2023 - 11.2024
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Facilitated sales of services and goods.
  • Pumped gas for guests and took payments.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Maintained inventory of all saleable items.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Built trustful relationships with customers to encourage return visits.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Promoted special offers and discounts to customers to maximize sales.
  • Enhanced community engagement by participating in local events and promoting gas station.
  • Monitored surveillance equipment to reduce instances of theft and ensure safety.
  • Trained new employees on operational procedures, enhancing team performance.

Cashier/Cook

Checkers Rally's
09.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Seasonal General Merchandiser

Target
04.2022 - 08.2022
  • Implemented visual merchandising strategies that attracted customers and boosted overall store performance.
  • Collaborated with team members to execute promotional events, resulting in increased sales and customer engagement.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Conducted regular price audits to maintain accurate pricing information for all products on display.
  • Designed product displays to attract customers and increase sales.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Managed inventory levels efficiently, ensuring consistent stock availability for high-demand products.
  • Worked with department managers to maintain adequate inventor for regular and promotional demand.
  • Stocked designated items on shelves, end caps and displays.
  • Followed orders precisely for correct items, sizes and quantities.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Managed timely and effective replacement of damaged or missing products.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.

Distribution Associate

Staffline
07.2019 - 11.2021
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Reduced waste by implementing sustainable packaging solutions for shipments.
  • Streamlined loading process for outbound shipments while adhering to weight restrictions and load balance specifications set forth by carriers or regulatory agencies.
  • Streamlined warehouse operations by implementing new inventory management system.
  • Collaborated with team members to meet daily production goals and deadlines.
  • Fostered culture of continuous improvement, leading initiatives for workflow optimization.
  • Enhanced distribution center safety by conducting regular inspections, identifying hazards, and implementing corrective actions.

Education

Bradford Academy High School
Southfield, MI

Henry Ford High School
Detroit, MI

Cody High School
Detroit, MI

Western International High School
Detroit, MI

Skills

  • Punctual and Reliable
  • Facility Management
  • Sales and Upselling Techniques
  • Customer service and assistance
  • Cleaning and sanitation
  • Self-Motivation and Initiative
  • Patience and Empathy
  • Teamwork and Collaboration
  • Stocking
  • Sales assistance
  • Flexible schedule availability
  • Cleanliness and hygiene
  • Customer Service
  • Problem-Solving
  • Propane Sales
  • Cash Handling
  • Operating cash register
  • Safety protocol knowledge
  • Adaptability and Resilience
  • Inventory Counts
  • Organizational abilities
  • Lottery Ticket Sales
  • Cash handling expertise
  • Emergency response readiness
  • ID Verification
  • Professional Appearance
  • POS System Operation
  • Training and coaching
  • Store maintenance
  • Equipment Troubleshooting

Timeline

Gas-station-attendant

Meijer
07.2023 - 11.2024

Cashier/Cook

Checkers Rally's
09.2022 - 07.2023

Seasonal General Merchandiser

Target
04.2022 - 08.2022

Distribution Associate

Staffline
07.2019 - 11.2021

Bradford Academy High School

Henry Ford High School

Cody High School

Western International High School

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Deborah Golston