Summary
Overview
Work History
Education
Skills
Post Education Goals
Timeline
Volunteer

Deborah Gomez

Schaumburg,IL

Summary

Highly organized and detail-oriented with experience working in fast-paced, high-volume settings. Proficient in solid communication and interpersonal skills and can maintain professional office environments, experience in managing administrative tasks and providing exceptional customer service to clients and customers.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Waitress

The Village Tavern and Grill
06.2021 - Current
  • Provide attentive service, ensuring customer satisfaction.
  • Look for ways to consolidate services and increase table turns.
  • Adhere to timing standards for products and services.
  • Connect with diverse patrons and be comfortable serving various ages and backgrounds.
  • Increased sales significantly by upselling higher-end products to customers.
  • Train new waitstaff.
  • Supported parties with maximum 50 guests singly.
  • Strategically timed check-ins with customers to take orders and confirm meal satisfaction after delivery, taking action to correct any problems.
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Taught servers to memorize menu ingredients and provide information on preparation methods
  • Provided feedback and guidance to help servers develop industry skills and knowledge

Patient Coordinator

Midwest Sports Medicine and Orthopedic Surgical Office
03.2017 - 06.2021
  • Assist patients by directing them appropriately.
  • Managed well over 50 calls per day.
  • Input and verify insurance, Input patient history, and registration forms.
  • Collect office visit charge.
  • Sorted, received, and distributed mail correspondence between departments and personnel
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Maintained confidentiality of information regarding clients and company
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Arts - Psychology

Roosevelt University, College of Arts And Sciences
Chicago, IL
01.2021 - Current

Associates of Art -

Harper College
Palatine, IL
08.2018 - 08.2020

Skills

  • Detail oriented
  • Multitasking and handling high-volume workloads
  • Active Listening
  • Employee training
  • Environmental awareness
  • Credit and Debt Card Processing
  • Collaborative Relationships

Post Education Goals

Pursue Chinese Medicine and Acupuncture at Pacific College of Health and Sciences after completing my Bachelor of Arts from Roosevelt University.

Timeline

Waitress

The Village Tavern and Grill
06.2021 - Current

Bachelor of Arts - Psychology

Roosevelt University, College of Arts And Sciences
01.2021 - Current

Associates of Art -

Harper College
08.2018 - 08.2020

Patient Coordinator

Midwest Sports Medicine and Orthopedic Surgical Office
03.2017 - 06.2021

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Deborah Gomez