Summary
Overview
Work History
Skills
Additional Training/Certifications
Personal Information
Timeline
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DEBORAH GOTOWKA

DEBORAH GOTOWKA

Greybull,WY

Summary

Professional, personable, and organized individual with an eye for detail and positive, upbeat attitude.

Possesses strong communication skills and solid understanding of office environment.

Capable of enhancing team efficiency through administrative support.

Seeking to transition into new field where these transferrable skills can contribute to organizational success.


Overview

10
10
years of professional experience

Work History

Operations Assistant

Energy Savers Inc.
05.2022 - 10.2024
  • Assisted Operations Manager with routine operations and special projects.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Supported purchasing, sales, and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Solved problems timely and effectively, ensuring customer satisfaction.


Office Manager

Carrig and Dancer (Business Closed)
04.2020 - 04.2022
  • Provided exceptional customer service when addressing client inquiries or concerns in person, phone calls or email correspondence.
  • Intake customer information, maintaining documentation
  • Accounts Receivable in Billing, Collections and Bank deposits
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Office Manager/HR-Administrative Assistant

Allflight Corporation
02.2015 - 04.2020
  • Front Desk Receptionist- monitored facility
  • Recruiting, Onboarding and Orientation
  • Responsible for managing confidential employee records and training documentation
  • Safety Coordinator, record keeping for L&I and WISHA
  • Manage fleet vehicle insurance coverage, authorize drivers and maintained all documentation
  • Schedule repair and maintenance services as nee
  • Scheduled interviews, Onboarded new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Performed employee safety training, emphasizing on safety policies and procedures to prevent accidents. Maintained training records according to regulations
  • FAA Drug and Alcohol coordinator, maintaining confidential records and auditing.

Skills

  • Professional and friendly demeanor
  • Critical thinking skills, solution oriented
  • Computer proficiency
  • MS 365
  • Scheduling and calendar management
  • Multi-line phone systems
  • Customer Support: Customer and client relations
  • Accurate in record keeping, documentation retention
  • Invoice processing, AR and collections experience
  • Cash Handling

Additional Training/Certifications

QuickBooks Online

MS Teams

MS 365

Solomon ERP system

Excel I, II, III Certifications

MS Office

QuickBooks Desktop


Personal Information

Interests include:

Community Activity and Support

Habitat for Humanity

Youth Support for Greybull


Hobbies are:

Handmade Crafting

Dollhouse Building and repair

Wood working projects

Timeline

Operations Assistant

Energy Savers Inc.
05.2022 - 10.2024

Office Manager

Carrig and Dancer (Business Closed)
04.2020 - 04.2022

Office Manager/HR-Administrative Assistant

Allflight Corporation
02.2015 - 04.2020

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DEBORAH GOTOWKA