DEBORAH GOTTFRIED

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Identification standards of citizenship through several government applications.
• lite Microsoft 365

• Guarded restricted areas to prevent unauthorized entry.
• Patrolled and secured industrial and commercial premises to prevent intrusion.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Documented security-related situations and submitted in-depth reports to superiors.
• Responded to alarms and disturbances to maintain safety.
• Warned persons of rule infractions or violations and evicted violators from premises.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Heavy switchboard and residents calls.
• Security of Dementia and Alzheimer patients.
• Medical codes Red , Yellow, Blue and Green.
• Helping first responders and E.M.S get access to the building.
• Handling unruly people

Security of Department of Motor Vehicles. Access control and keeping out unruly people . Also I have done patrolling of many school districts.

• Guarded restricted areas to prevent unauthorized entry.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
• Triaged problems quickly and provided precise and clear information while working under minimum supervision.

• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Organized supplies for use based on expected customer needs.
• Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Interacted pleasantly with clients and guests when performing daily duties.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
• Swept and damp-mopped private stairways and hallways.

Security of all Students during activities like sports. Crossing students preventing students from traffic. Monitoring for students on drugs.

• Patrolled and secured industrial and commercial premises to prevent intrusion.
• Guarded restricted areas to prevent unauthorized entry.
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Responded to alarms and disturbances to maintain safety.
• Monitored security cameras and fire, building and alarm systems.
• Circulated among patrons and customers to keep abreast of emergent security situations.
• Worked with local and federal law enforcement agents to apprehend suspicious individuals.
• Immediately reported safety hazards for remediation response.

Patrolled Mount Sinai School District

• Guarded restricted areas to prevent unauthorized entry.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Responded to alarms and disturbances to maintain safety.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
• Monitored premises and recorded activity in daily officer reports.
• Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.

• Built strong and trusting rapport with clients and loved ones.
• Prepared food and helped patients eat to support healthy nutrition.
• Monitored health and well-being of clients and reported significant health changes.
• Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
• Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.

• Participated in potential new hire interviewing sessions to help identify qualified candidates.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Coached and mentored 21 staff members through constructive feedback to develop long-term career goals.
• Developed position rotation to support continuous improvement and operator development.
• Established and enforced clear goals to keep employees working collaboratively.
• Conducted employee evaluations and reviews.