Extremely detail oriented Customer Service Specialist with years of experience in runni an office and office procedures, learning what the key factors are for exceptional customer service the importance of time management and multi tasking along with my adept ability for empathy and patience for both clients and staff, is what allowed me to be successful. Skilled in Microsoft 365 and project management, I consistently exceeded performance metrics while fostering strong customer relationships and enhancing satisfaction through effective communication. My project management skills allow me to be extremely detail-oriented and efficient in completing my daily tasks.
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Successfully enrolled over 75 people into a Medicare Advantage plan after asking strategic questions to know how much coverage was needed.
Project Management
Foundations, initiating, executing, and closing a project. I am also skilled in risk analysis, SMART goals and KPI's