DEBORAH GRAHAM

The Operations Manager is responsible for the overall success of a Solar Art office, covering an assigned territory. Lead a team of talented window film installers and ops staff, coordinate sales team activity, plan and schedule jobs and keep the office running smoothly while maintaining outstanding customer service and financial health. The role requires a high level of organizational skill, a passion for supporting a team of talented installers to get their work done efficiently, and familiarity with online tools. Lead a positive team environment, interact with customers, and organize multiple work streams simultaneously.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Full Charge Bookkeeper in charge of handling all AR/AP, Invoicing, Collections, Payroll, Purchasing, Commission Statements, Banking, and 1099's.
• Maintain all Human Resource expectations including Benefits, EDD, Workman's Comp, Vacation/PTO, Employee Evaluations, personnel issues, travel arrangements, and event planning.
• Customer service duties include directing sales calls, scheduling, and customer follow up.
• Administrative support to Sales Team and CEO.
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.

• Direct Sales, Product Trainer, Business Trainer, Relationship Builder, Customer Service, Event Planner, Purchasing, Merchandising, and Loss Prevention.
• Built strong team by recruiting and developing top sales talent.
• Set ambitious sales goals and motivated strong performance to keep team growing effectively.

• Guidance, direction, and supervision to students in assigned dormitory in Residential Living.
• Assists in academic, career, technical training, and employability goals.
• Assists students in development of self-management, independent living and community living skills.
• Model workplace expectations and mentor and monitor students in achieving Career Success Standards competencies.
• Conducts leadership and dorm meetings.
• Maintains records and participate in student reviews.
• Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
• Monitored common areas and enforced quiet hours, promoting respectful living environment for all residents.
• Assisted students in handling tough situations to resolve problems.

• Full Charge Bookkeeper specializing in AR/AP, Billing, Job Costing, Collection, Payroll, 1099's, Tax Prep, Audits, and Purchasing.
• Customer Service duties included sales calls, customer follow up and scheduling.
• Human Resource duties included EDD, Workman's Comp, Personnel, Insurance, Safety Compliance, and New Hire In-Service.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Full Charge Bookkeeper, Payroll, AR/AP, Billing, Job Costing, Collection, 1099's, Tax Prep, Audits, Purchasing, Scheduling, Project Management, Lien Releases, Contracts and Material Cost Breakdown.
• Human Resource duties include, EDD, Workman's Comp, Insurance, Safety Compliance, New Hire In-Service, and Customer Service.
• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.

• Full Charge Bookkeeper, Payroll, AR/AP, Billing, Job Costing, Audits, and Purchasing.
• Support services include Tax Prep, Scheduling, Case Filing, Estate Planning Prep, Corporation Prep, and Time Keeping.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.

• Support Medical Director and UR Dept., Process UM Letters and Referrals, Minutes for various committees, Event Planning, Scheduling, New Member In-Service, Claims Processing, and Customer Service.