Deborah Grant
LAKELAND,TN
Summary
Adept at spearheading transformative strategies, I elevated Aloha Hawaiian Vacations/Overman Hawaii I'ntl's profile through innovative rebranding and process optimization, enhancing productivity and client satisfaction. Fluent in Spanish and English, my expertise in cultural sensitivity and decision-making fostered robust team and client relationships, significantly improving operational efficiency and service quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
41
41
years of professional experience
Work History
Cloud Processes Director
Aloha Hawaiian Vacations/Overman Hawaii I'ntl
11.2011 - Current
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Spanish Interpreter
Language Connections
05.2024 - 06.2024
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Office Manager
Department of Energy, Oak Ridge Office
06.2002 - 07.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Consultant/Spanish Interpreter
Early Intervention, GA Depart, of Human Resources
05.2001 - 06.2002
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
- Supported non-profit organizations in outreach efforts by interpreting promotional materials and speeches, increasing engagement within Spanish-speaking communities.
- Increased access to essential social services for Spanish-speaking communities by interpreting during application processes, interviews, and information sessions.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
Spanish Adjunct Teacher
Berry College Elementary and Middle School
05.2000 - 06.2002
- Taught grade levels K-7 in the concept of "total immersion" in Spanish.
- Enhanced student comprehension by employing differentiated instruction techniques.
- Established a positive classroom environment that encouraged students to actively participate and engage in discussions.
- Used exams, quizzes and assignments to assess student comprehension.
- Created materials and exercises to illustrate application of course concepts.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
Supported Employment Specialist and Job Coach
Cheerhaven Disabilities Center
01.1998 - 08.2000
- Enhanced client self-sufficiency by developing and implementing individualized employment plans.
- Continuously improved the organization's supported employment services by regularly soliciting feedback from clients, employers, and other stakeholders.
- Built a network of community resources to assist clients in addressing personal challenges that may impact their ability to maintain employment.
- Developed comprehensive case notes, documenting client progress and milestones in their journey towards meaningful employment.
- Provided ongoing support for clients, ensuring successful job retention and satisfaction.
- Identified potential funding sources for supported employment programs, contributing to the organization''s financial stability.
- Promoted awareness of supported employment services through presentations at community events and professional conferences.
- Collaborated with multidisciplinary teams to address client barriers to employment and develop effective solutions.
- Delivered customized vocational assessments to identify client strengths, interests, and career goals.
- Negotiated reasonable accommodations between employers and employees when needed to ensure a successful working relationship for both parties involved.
- Established strong relationships with local employers to secure job opportunities for clients.
- Coordinated accommodations for clients with disabilities, ensuring equal opportunity for workplace success.
- Created detailed reports on program outcomes, demonstrating the positive impact of supported employment services on clients' lives.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Advocated for students to access available resources.
- Empowered students through counseling and skill-building exercises.
- Collaborated with parents and teachers to help students reach potential.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Collaborated with local employers to identify job opportunities for clients.
- Collaborated with local employers to develop a strong understanding of current hiring needs, ensuring accurate recommendations for clients.
- Developed and maintained partnerships with local businesses, creating job placement opportunities for clients.
- Advocated on behalf of clients with potential employers, increasing job placement success rates.
Spanish Interpreter and Liaison Officer
Hideaway Beach Clubs, Holiday Inn SunSpree Resorts
03.1983 - 01.1998
- Managed budgets effectively, allocating resources strategically to maximize impact of PR initiatives.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
- Assisted in the creation of bilingual marketing materials, ensuring accurate translations to reach a wider audience effectively.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
- Enhanced operational efficiency in multinational companies, interpreting during staff meetings, training, and corporate announcements.
- Facilitated smoother travel experiences for Spanish-speaking tourists by interpreting at travel agencies, airports, and tourist information centers, promoting local tourism.
- Interpreted conversations between foreign language-speaking clients and others.
- Attended training programs to improve professional knowledge and interpretation skills.
- Assisted foreign language-speaking clients with inquiries.
- Interpreted spoken and written languages other than English and vice versa.
- Coordinated efforts between teams to achieve project objectives within tight deadlines.
- Served as a key point of contact for cross-functional teams during complex projects or initiatives.
- Increased overall productivity by implementing efficient workflow processes that reduced redundancies within the organization.
- Organized successful events by coordinating logistics, managing budgets, and overseeing promotional activities.
- Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Master of Arts - Education, HRD Concentration
Tusculum College
Greeneville, TN12.2009
Bachelor of Science - Organizational Management
Tusculum College
Greeneville, TN12.2005
Skills
- Fluent in Spanish and English
- Verbal and written communication
- People Management
- Cultural Sensitivity
- Team Management
- Business Administration
- Decision-Making
- Employee Development
- Staff training/development
- Customer Service
- Quality Assurance
Languages
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
Language Connections
05.2024 - 06.2024
Cloud Processes Director
Aloha Hawaiian Vacations/Overman Hawaii I'ntl
11.2011 - Current
Office Manager
Department of Energy, Oak Ridge Office
06.2002 - 07.2011
Consultant/Spanish Interpreter
Early Intervention, GA Depart, of Human Resources
05.2001 - 06.2002
Spanish Adjunct Teacher
Berry College Elementary and Middle School
05.2000 - 06.2002
Supported Employment Specialist and Job Coach
Cheerhaven Disabilities Center
01.1998 - 08.2000
Spanish Interpreter and Liaison Officer
Hideaway Beach Clubs, Holiday Inn SunSpree Resorts
03.1983 - 01.1998
Master of Arts - Education, HRD Concentration
Tusculum College
Bachelor of Science - Organizational Management
Tusculum College
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