Deborah Grant
LAKELAND,TN
Summary
Adept at spearheading transformative strategies, I elevated Aloha Hawaiian Vacations/Overman Hawaii I'ntl's profile through innovative rebranding and process optimization, enhancing productivity and client satisfaction. Fluent in Spanish and English, my expertise in cultural sensitivity and decision-making fostered robust team and client relationships, significantly improving operational efficiency and service quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
41
41
years of professional experience
Work History
Cloud Processes Director
Aloha Hawaiian Vacations/Overman Hawaii I'ntl
Honolulu, HI
11.2011 - Current
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Spanish Interpreter
Language Connections
Memphis, TN
05.2024 - 06.2024
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Office Manager
Department of Energy, Oak Ridge Office
Oak Ridge, TN
06.2002 - 07.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Consultant/Spanish Interpreter
Early Intervention, GA Depart, of Human Resources
Rome, GA
05.2001 - 06.2002
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
- Supported non-profit organizations in outreach efforts by interpreting promotional materials and speeches, increasing engagement within Spanish-speaking communities.
- Increased access to essential social services for Spanish-speaking communities by interpreting during application processes, interviews, and information sessions.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
Spanish Adjunct Teacher
Berry College Elementary and Middle School
Rome, GA
05.2000 - 06.2002
- Taught grade levels K-7 in the concept of "total immersion" in Spanish.
- Enhanced student comprehension by employing differentiated instruction techniques.
- Established a positive classroom environment that encouraged students to actively participate and engage in discussions.
- Used exams, quizzes and assignments to assess student comprehension.
- Created materials and exercises to illustrate application of course concepts.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
Supported Employment Specialist and Job Coach
Cheerhaven Disabilities Center
Dalton, GA
01.1998 - 08.2000
- Enhanced client self-sufficiency by developing and implementing individualized employment plans.
- Continuously improved the organization's supported employment services by regularly soliciting feedback from clients, employers, and other stakeholders.
- Built a network of community resources to assist clients in addressing personal challenges that may impact their ability to maintain employment.
- Developed comprehensive case notes, documenting client progress and milestones in their journey towards meaningful employment.
- Provided ongoing support for clients, ensuring successful job retention and satisfaction.
- Identified potential funding sources for supported employment programs, contributing to the organization''s financial stability.
- Promoted awareness of supported employment services through presentations at community events and professional conferences.
- Collaborated with multidisciplinary teams to address client barriers to employment and develop effective solutions.
- Delivered customized vocational assessments to identify client strengths, interests, and career goals.
- Negotiated reasonable accommodations between employers and employees when needed to ensure a successful working relationship for both parties involved.
- Established strong relationships with local employers to secure job opportunities for clients.
- Coordinated accommodations for clients with disabilities, ensuring equal opportunity for workplace success.
- Created detailed reports on program outcomes, demonstrating the positive impact of supported employment services on clients' lives.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Advocated for students to access available resources.
- Empowered students through counseling and skill-building exercises.
- Collaborated with parents and teachers to help students reach potential.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Collaborated with local employers to identify job opportunities for clients.
- Collaborated with local employers to develop a strong understanding of current hiring needs, ensuring accurate recommendations for clients.
- Developed and maintained partnerships with local businesses, creating job placement opportunities for clients.
- Advocated on behalf of clients with potential employers, increasing job placement success rates.
Spanish Interpreter and Liaison Officer
Hideaway Beach Clubs, Holiday Inn SunSpree Resorts
Guadalajara, Mazatlan And Ixtapa, Mexico
03.1983 - 01.1998
- Managed budgets effectively, allocating resources strategically to maximize impact of PR initiatives.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
- Assisted in the creation of bilingual marketing materials, ensuring accurate translations to reach a wider audience effectively.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
- Enhanced operational efficiency in multinational companies, interpreting during staff meetings, training, and corporate announcements.
- Facilitated smoother travel experiences for Spanish-speaking tourists by interpreting at travel agencies, airports, and tourist information centers, promoting local tourism.
- Interpreted conversations between foreign language-speaking clients and others.
- Attended training programs to improve professional knowledge and interpretation skills.
- Assisted foreign language-speaking clients with inquiries.
- Interpreted spoken and written languages other than English and vice versa.
- Coordinated efforts between teams to achieve project objectives within tight deadlines.
- Served as a key point of contact for cross-functional teams during complex projects or initiatives.
- Increased overall productivity by implementing efficient workflow processes that reduced redundancies within the organization.
- Organized successful events by coordinating logistics, managing budgets, and overseeing promotional activities.
- Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Master of Arts - Education, HRD Concentration
Tusculum College
Greeneville, TN12.2009
Bachelor of Science - Organizational Management
Tusculum College
Greeneville, TN12.2005
Skills
- Fluent in Spanish and English
- Verbal and written communication
- People Management
- Cultural Sensitivity
- Team Management
- Business Administration
- Decision-Making
- Employee Development
- Staff training/development
- Customer Service
- Quality Assurance
Languages
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
Language Connections
05.2024 - 06.2024
Cloud Processes Director
Aloha Hawaiian Vacations/Overman Hawaii I'ntl
11.2011 - Current
Office Manager
Department of Energy, Oak Ridge Office
06.2002 - 07.2011
Consultant/Spanish Interpreter
Early Intervention, GA Depart, of Human Resources
05.2001 - 06.2002
Spanish Adjunct Teacher
Berry College Elementary and Middle School
05.2000 - 06.2002
Supported Employment Specialist and Job Coach
Cheerhaven Disabilities Center
01.1998 - 08.2000
Spanish Interpreter and Liaison Officer
Hideaway Beach Clubs, Holiday Inn SunSpree Resorts
03.1983 - 01.1998
Master of Arts - Education, HRD Concentration
Tusculum College
Bachelor of Science - Organizational Management
Tusculum College