Summary
Overview
Work History
Education
Skills
Timeline
Generic
Deborah Green

Deborah Green

San Antonio,TX

Summary

Highly ambitious and looking for a customer service representative position in the San Antonio area. Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Collections Representative

Spectrum
10.2022 - Current
  • Resolved challenging situations with friendly but firm strategies.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Recorded all information regarding financial status of customers.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Handled 150 + outbound and inbound calls daily with goal of collecting owed debt.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

General Manager

Hampton By Hilton
12.2016 - 02.2022
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.

Guest Service Representative

Hampton By Hilton
03.2008 - 12.2016
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.

Customer Service Representative

Motel 6
01.2002 - 03.2008
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

BBA - Business

Texas A&M Kingsville
Kingsville, TX
12.2016

Skills

  • Performance improvements
  • Supervision and training
  • Cross-functional team management
  • Sales team development
  • Correspondence Sorting and Filing
  • Auto Dialers
  • Scripted Conversations
  • Team Collaboration
  • Collections
  • Managing Delinquent Accounts
  • Automated Dialing
  • Payment Acceptance
  • Persuasive Communication

Timeline

Collections Representative

Spectrum
10.2022 - Current

General Manager

Hampton By Hilton
12.2016 - 02.2022

Guest Service Representative

Hampton By Hilton
03.2008 - 12.2016

Customer Service Representative

Motel 6
01.2002 - 03.2008

BBA - Business

Texas A&M Kingsville
Deborah Green