Deborah GRIFFIN
Birmingham,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Social Insurance Claims Authorizer
Social Security Adminstration
02.2003 - 03.2015
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using Software.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Benefit Authorizer
Social Security Adminstration
03.1977 - 06.1985
- Completed insurance verification and benefit authorization with appropriate documentation in billing system.
- Presented warm, friendly and empathetic presence in person and by phone using active listening techniques.
- Configured coordination of benefits information and eligibility on every referral and documented pertinent data.
- Demonstrated to use electronic tools and systems available to organize and process daily work.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Maintained database integrity, accurately identified correct account to secure and entered complete client information.
- Documented all communication with applicants and inputted information into system using Software.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Teleservice Representative
Social Security Adminstration
08.1988 - 02.2003
- Implemented best practices throughout service calls, increasing satisfaction surveys Number%.
- Minimized escalations by identifying and addressing client needs.
- Troubleshot Product or Service problems, applying advanced understanding of offerings.
- Explained technical concepts to diverse product users while maintaining pleasant disposition.
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced junior team performance through mentoring.
- Set up appointments with interested customers according to schedule availability.
Education
Bachelor Of Arts - Philosophy
Howard University
Washington, DC05.1976
Skills
- Training Junior Team Members
- Legal Standards
- Regulatory Compliance
- Client Correspondence
- Information Updates
- Validation of Discrepancies
- Filing Appeals
- Great Mathematical Skills
- Policy and Procedure Explanations
- Work Organizing and Prioritizing
- Form Preparation
- Active Learning
- Amount Calculation
- Claims
Timeline
Social Insurance Claims Authorizer
Social Security Adminstration
02.2003 - 03.2015
Teleservice Representative
Social Security Adminstration
08.1988 - 02.2003
Benefit Authorizer
Social Security Adminstration
03.1977 - 06.1985
Bachelor Of Arts - Philosophy
Howard University
Similar Profiles
Ronnie JohnsonRonnie Johnson
Social Security Claims Representative at Social Security AdminstrationSocial Security Claims Representative at Social Security Adminstration
Jo EleshinJo Eleshin
Claims Specialist at Social Security AdminstrationClaims Specialist at Social Security Adminstration
Maricela GuzmanMaricela Guzman
Regional Equal Employment Manager at Social Security AdminstrationRegional Equal Employment Manager at Social Security Adminstration
Brian GeigerBrian Geiger
Technical Expert at Social Security AdminstrationTechnical Expert at Social Security Adminstration
Isabella RaiaIsabella Raia
Office Assistant at Cahaba Land Title and EscrowOffice Assistant at Cahaba Land Title and Escrow