Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deborah Guerrero

Dallas,TX

Summary

With a proven track record at BG Staffing, I excel in leveraging customer service and CRM software, Yardi, Resman, Onesite, Entrata, Knock, Yieldstar, Bluemoon, to enhance tenant satisfaction and streamline leasing processes. My expertise in fair housing regulations and knack for building rapport have significantly boosted occupancy rates. Adept at creative problem-solving, I mentor teams towards achieving competitive market positioning.

Overview

8
8
years of professional experience

Work History

Leasing Consultant

BG Staffing
01.2017 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.
  • Streamlined application process, reducing turnaround time for applicant approvals.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
  • Provided exceptional customer service aims to build customer loyalty to ensure customer satisfaction over the phone, promptly addressing tenant inquiries and addressing concerns.
  • Participated in regular training sessions to stay current on industry trends and best practices.
  • Maintained accurate and up-to-date records of all leasing transactions and tenant communications.

Apartment Leasing Consultant

Tipton Group
08.2024 - 02.2025
  • Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
  • Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
  • Implemented resident referral programs that encouraged word-of-mouth marketing and increased tenant satisfaction.
  • Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
  • Conducted thorough background checks on applicants to maintain community safety standards and minimize delinquency risks.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Handling phone calls with patience, especially when prospects or residents are frustrated or have complicated issues.
  • Problem solving focusing on finding solutions, whether it's troubleshooting technical issues or answering questions.
  • Showing empathy understanding and acknowledging the customer's concerns to help build trust and customer satisfaction.
  • Resolve issues over the phone as quick as possible, without rushing or leaving unresolved problems.
  • Follow-up residents or prospects, if necessary, good customer service by checking in to make sure the issue is fully resolved or if further assistance is needed.
  • Politeness by maintaining a friendly and respectful tone throughout the calls is essential for creating a positive experience.

Lead Leasing Consultant

Western Wealth Communities
04.2022 - 05.2024
  • Developed creative marketing campaigns that effectively attracted new leads and boosted community visibility within the target demographic.
  • Served as a mentor for new leasing consultants, sharing best practices and providing ongoing support throughout their onboarding process.
  • Conducted thorough market research to stay current on local rental trends, ensuring competitive pricing strategies.
  • Contributed to positive online reputation by encouraging satisfied residents to provide testimonials and reviews on social media platforms.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Telephone customer service, listen actively, explained the issues clearly, providing all necessary details (like account number, pricing, floorplans size information, etc.), to help as quickly as possible and understand and address the problem or question.
  • Greet warmly, listen actively, empathize, find a solution to resolve problems, be transparent and honest, offer follow-up options or who to contact next, close lease positively and successful.

Education

Bachelor's - Theology & Science

Hosanna Bible College
Arlington, TX
10.2014

Skills

  • Customer service
  • Building rapports
  • Phone and email etiquette
  • Application processing
  • Telephone and email etiquette
  • Lead conversations
  • Sales techniques
  • Property tours
  • Unit inspection
  • Clear communication
  • Lease renewals
  • Creative problem solving
  • Leasing terms and specifications
  • Closing techniques
  • Training and mentoring
  • Background checks
  • Team collaboration
  • Property marketing
  • Background check process
  • Property tours and inspections
  • Contract negotiation
  • Effective negotiation
  • Organized mindset
  • Relationship building
  • Prospect qualification
  • Maintenance requests
  • Record preparation
  • Administrative support
  • Business development
  • Resident assistance
  • Property tour coordination
  • Telephone inquiry management
  • Sales and marketing aptitude
  • Fair housing compliance
  • Lease administration

Languages

Spanish
Native or Bilingual

Timeline

Apartment Leasing Consultant

Tipton Group
08.2024 - 02.2025

Lead Leasing Consultant

Western Wealth Communities
04.2022 - 05.2024

Leasing Consultant

BG Staffing
01.2017 - Current

Bachelor's - Theology & Science

Hosanna Bible College

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Deborah Guerrero