Deborah Guevara

• Verified that contractors adhered to approved plans and specifications during the course of work.
• Identified safety issues and potential hazards at job sites.
• Ensured that materials used in construction met the required specifications.
• Inspected the project throughout existing roadways.
• Investigated complaints concerning, or other problems related to construction projects.
• Completed investigations into complaints, incidents and accidents at work sites.
• Maintained records of all inspections performed including photographs taken onsite.
• Assisted with customer requests and answered questions to improve satisfaction.
• Identified needs of customers promptly and efficiently.

• Created and maintained accurate records of daily construction activities and project timelines.
• Provided excellent customer service and attention to customers when face-to-face or through phone conversations regarding construction activities in and around the neighborhood.
• Worked with cross-functional teams, such as local police, garbage services, U.S. mail, local bus transportation, and other delivery companies. To achieve a safe environment for the public during daily construction activities for the safety of the public,
• I sent emails and made phone calls to streamline processes and optimize daily construction activities.
• Completed day-to-day duties accurately and efficiently.

Transportation Operations Specialist

• As Transportation Operations Specialist in the 24/7 transportation operation center I was required to assist with maintaining a continuous safe traffic flow within a large geographic area encompassing multiple counties, cities and towns, especially during severe weather conditions and declared emergencies.
• Communicating between field units, local and county law enforcement, emergency services, state agencies and the public.
• Obtaining then disseminate information using multiple radio frequencies for highway, police and other emergency services.
• Monitoring radio calls on ODOT and police channels, prioritizing responses
• Initiating action plans, notifying field units by radio of locations of accidents, complaints, blockages and need for general highway maintenance, construction services, or emergency services and dispatch assistance.
• Contact emergency response vehicles, tow companies, fire departments, and police agencies.
• Assist in the coordination of mutual response and share necessary information.
• Operate paging systems that contact Oregon State Police (OSP) officers and County officials.
• Enter incident information in data base program using codes, maps and other resources to route information.
• Maintain computerized log of all telephone communications requiring field response, noting time, location, person calling and action taken.
• Respond to telephone questions on traffic problems, hazardous conditions and any other highway-related issues.
• Inquire and interpret information from LEDS (Law Enforcement Data System) and Driver and Motor Vehicles Services (DMV).
• Update Road and Weather reports and disseminate information to other states through LEDS, often in emergency situations located on the Oregon highway systems.
• Direct ODOT field maintenance staff and non-ODOT resources.
• The operations center dispatcher leads an interdisciplinary leadership team as initial or secondary contact for emergency response, work requires quick independent judgment.
• Daily contact with the traveling public, ODOT maintenance staff, other public and private agencies, and the media that required sensitivity to the incident and emotional state of others, to ensure a safe and efficient travel environment on State highways.
• Work often completed independently within general guidelines, defined procedures, decisions often made quickly where precedents may not be clear and without the advantage of accessible supervision although in some instances a manager may be present.
• Traffic incident management (TIM) strategies are essential for a safe and reliable transportation system.

• Investigate traffic operational complaints.
• Conduct traffic engineering studies and investigations, research historical data, collect field and accident data. Analyze and prepare reports for operational and safety improvement projects; made recommendations in writing based upon findings.
• Conduct speed zone investigations and reports.
• Perform traffic analysis on projects and problem locations with high crash rates and review traffic related reports.
• Work with signing and striping and maintenance and construction crews to advise on sign type and placement and assist with striping layout.
• Answer telephone inquiries related to traffic concerns from public agencies and private citizens. Participated as a member of the work team as outlined by team agreements.

Also assigned to Traffic Section from 2006 to 2010

Roadway/Highway Maintenance

• Maintain, repair and rebuild roadway surfaces, sub-layers or shoulders on roadway/highway section areas.
• Dig and clean ditches, clear brush or trees, remove land slides, clear roads of hazardous materials, clean catch basins and clogged drainage systems.
• Set up traffic control signs and detours.
• Respond to weather-related emergencies including winter operations such as snow plowing, sanding, plowing and de-icing.
• Assigned to ODOT paving crew for 3 seasons, raking asphalt, driving dump truck and roller operator.

Developed and maintained an open, effective communication with project managers, maintenance supervisors, as well as other ODOT personnel, contractors, other jurisdictions and the general public. Communicated verbally in person, over the phone and in writing to communicate with the media and the public regarding upcoming construction projects.
Attended preliminary construction meetings with project managers, inspectors, contractors, sub contractors, local counties and city jurisdictions for the purpose of learning the scope of project with minor or major road closures within each project for the initial news release for all upcoming projects. Reviewed preliminary and final construction plans to assist with the safety of the traveling public. Daily contact with project managers and or inspectors to gather information to produce a daily news release in developing effective strategies to mitigate impacts to the traveling public. This information was shared with media outlets, other transportation agencies and emergency dispatch centers within Oregon Department of Transportation Region 1.
Receive phone calls from public, police City and County agencies regarding traffic or highway incidents, gained experience with coordinating, managing and prioritizing projects and other incidents. Responsibilities included writing/producing a daily maintenance activity report used by the local traffic reporting services and radio stations. Besides the daily activity report a weekly construction activity update and news release for the Oregonian and other newspapers. Information was used to produce a Public Affairs news release that went to dozens of media outlets, transportation and emergency dispatch centers, to notify the public of upcoming construction and maintenance activities. This information was an important tool used for developing effective strategies to mitigate impacts to the traveling public.