Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Guidera

Jersey City,NJ

Summary

Dynamic enterprise and operations leader with a robust background in managing complex, multi-site portfolios. Expertise in designing scalable systems and spearheading transformation initiatives that enhance operational efficiency while ensuring a consistent client experience. Proven ability to cultivate high-performing teams through strategic planning and effective leadership, driving productivity and streamlining processes. A strong commitment to financial discipline complements a successful track record of fostering collaboration and achieving organizational objectives.

Overview

14
14
years of professional experience

Work History

Area Leader – Global Operations, Analytics & Strategic Partnerships

Flight Centre Travel Group (FCM)
New York, NY
09.2022 - Current
  • Owned operational performance across a geographically distributed portfolio, ensuring consistency, service quality, and governance across programs.
  • Designed and implemented scalable operating models, systems, and standards to improve accountability and execution rigor.
  • Led transformation initiatives focused on process optimization, standardization, and operational innovation.
  • Established KPIs, dashboards, and performance reviews to monitor results, audit outcomes, and course-correct gaps.
  • Led, coached, and developed senior leaders and managers, embedding a culture of accountability and service excellence.
  • Partnered closely with enterprise clients to ensure trust, transparency, and consistent delivery against service commitments.
  • Oversaw operational budgets and performance across a $195M+ portfolio, driving cost control and efficiency gains.
  • Served as a trusted advisor to senior leadership, translating strategy into executable operational plans.
  • Implemented process improvements that enhanced operational efficiency across multiple locations.
  • Analyzed market trends to inform business strategies, driving growth in competitive environments.
  • Developed training programs for staff, fostering skill enhancement and knowledge sharing within the team.

Operations Manager – Retail & Merchandising

Clinique at Macy’s
New York, NY
09.2021 - 08.2022
  • Managed daily operations including staffing, inventory, payroll, and customer experience in a high-volume retail environment.
  • Led hiring, training, and performance management while ensuring operational compliance and financial controls.
  • Drove service consistency, team engagement, and operational execution in a customer-facing environment.

Director – Operations Leadership

Travel and Transport
New York, NY
01.2019 - 03.2020
  • Led operational delivery for enterprise travel programs, ensuring service consistency, SLA compliance, and client satisfaction.
  • Partnered cross-functionally with sales, suppliers, and service teams to support retention and growth.
  • Provided performance governance, reporting, and executive-level client communication.

Director – Corporate Travel Operations & Strategic Alliances

ALTOUR
New York, NY
06.2012 - 01.2019
  • Led multi-site corporate travel operations and strategic alliances across enterprise client portfolios.
  • Built and managed senior client relationships, ensuring consistent service delivery and long-term retention.
  • Partnered with sales, suppliers, and technology teams to support growth, efficiency, and operational scalability.
  • Provided operational insight and performance reporting to executive leadership.

Education

Bachelor of Arts - Operations / Project Management

Southern New Hampshire University
Manchester, NH
01.2024

Skills

  • Workforce planning
  • Team management
  • Goal setting and performance metrics
  • Operations improvements
  • Business and operations analysis
  • Project management
  • Data analytics
  • Strong communication and interpersonal skills
  • Time management
  • Teamwork and collaboration
  • Budgeting skills
  • Staffing oversight

Timeline

Area Leader – Global Operations, Analytics & Strategic Partnerships

Flight Centre Travel Group (FCM)
09.2022 - Current

Operations Manager – Retail & Merchandising

Clinique at Macy’s
09.2021 - 08.2022

Director – Operations Leadership

Travel and Transport
01.2019 - 03.2020

Director – Corporate Travel Operations & Strategic Alliances

ALTOUR
06.2012 - 01.2019

Bachelor of Arts - Operations / Project Management

Southern New Hampshire University