Summary
Overview
Work History
Education
Skills
References
Affiliations
References
Timeline
Generic

Deborah Guillory

Duncanville,Texas

Summary

Customer Service Professional with: management, Human Resources, collections, sales, and administrative skills. A substantial track record of building customer relations; problem solving, and team building. Demonstrative ability to increase revenues. Background includes hiring; training; and compliance of policies and procedures. Possess analytical and communicative skills with a reputation to affect variety of challenges and to attain desired results in a short period of time. Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget. Insightful Project Manager dedicated to identifying and cultivating team members' skills and talents. Polished in implementing continuous enhancements and building and maintaining accurate project budgets. Focused and driven team player practiced in leading multiple simultaneous projects leveraging proven project management tools. Dedicated Project Manager successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Keen to apply new and emerging project organization techniques to increase overall performance.

Overview

17
17
years of professional experience

Work History

Consultant Project Manager

Self Employed Writer
Duncanville, TX
09.2010 - Current
  • Developed project plans, budgets and timelines to ensure successful completion of projects.
  • Created detailed reports outlining progress and any issues encountered during the course of a project.
  • Coordinated with stakeholders to ensure all objectives were met in a timely manner.
  • Monitored cost and resource utilization for each project to maintain budget constraints.
  • Conducted regular meetings with team members to review progress and discuss upcoming tasks.
  • Analyzed data from customer surveys to identify areas of improvement in products and services offered by the company.
  • Managed vendor relationships ensuring timely delivery of services within budget parameters.

Embroidery Assistant & Adm. Manager

Already Gear
Dallas, Texas
- 05.2018
  • Uniform and fashion apparel company; focus on stitchery, screen printing; engraving and promotional products

Litigation Coordinator

Esquire Record Service, LLC
Dallas, Texas
10.2012 - 03.2017
  • Requisitioned/coordinated delivery of medical records of clients involved in lawsuits and tort cases.

Human Resources and Office Management

Pivotal Payments, LLC
Addison, Texas
06.2011 - 10.2012
  • Customer Service Manager and Office Payroll

Customer Service Sales

McLane Food Service
Carrollton, Texas
04.2010 - 06.2011
  • Inbound calls from major fast food restaurants to place food orders

Human Resources and Office Management

Precision Dialing Services, Inc.
Richardson, Texas
01.2007 - 04.2010
  • Inbound telephone sales of Health insurance policies; initial interviewing of new employees; performed background checks and employment aptitude testing

Life Insurance Agent

11.2021
  • Developed fact-finding interviews to determine need for coverage.
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Education

Psychology and Management Courses

Northlake College

Business Administration Courses

Houston Community College

Business Management Courses

Jarvis Christian College

Some College (No Degree) -

Brookhaven College
Dallas, TX

Texas Dept

Skills

  • Microsoft Office Suites
  • Texas Department of Insurance
  • Internet/email
  • Business Development
  • Professional speaking
  • Document Management
  • Logistics Management
  • Strategic Planning
  • Schedule Management
  • Contract Management
  • Workforce Training
  • Project Development
  • Work Flow Planning
  • Systems Implementation
  • Staff Management
  • Client Relations
  • Purchasing and Procurement
  • Budgeting and Forecasting

References

Personal references available upon request

Affiliations

enjoy nature walks, dancing, weight-bearing exercise

References

References available upon request.

Timeline

Life Insurance Agent

11.2021

Litigation Coordinator

Esquire Record Service, LLC
10.2012 - 03.2017

Human Resources and Office Management

Pivotal Payments, LLC
06.2011 - 10.2012

Consultant Project Manager

Self Employed Writer
09.2010 - Current

Customer Service Sales

McLane Food Service
04.2010 - 06.2011

Human Resources and Office Management

Precision Dialing Services, Inc.
01.2007 - 04.2010

Embroidery Assistant & Adm. Manager

Already Gear
- 05.2018

Psychology and Management Courses

Northlake College

Business Administration Courses

Houston Community College

Business Management Courses

Jarvis Christian College

Some College (No Degree) -

Brookhaven College

Texas Dept
Deborah Guillory