Deborah Gumataotao
Spanaway,Washington
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
IT&E Telecommunications, Inc
12.2005 - 12.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Office Clerk
Guam Courier Express
01.2004 - 09.2005
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled incoming business and client requests for information.
- Provided clerical support, addressing routine, and special requirements.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Administrative Aide
Department Of Mental Health And Substance Abuse
01.1990 - 11.2000
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed relational database to store information for reference, reporting, and analysis.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
No Degree -
John F. Kennedy High School
Tamuning, Guam06.1980
Skills
- Complaint Resolution
- Account Updating
- Information Security
- Data Entry
- Clerical Support
Timeline
Customer Service Representative
IT&E Telecommunications, Inc
12.2005 - 12.2008
Office Clerk
Guam Courier Express
01.2004 - 09.2005
Administrative Aide
Department Of Mental Health And Substance Abuse
01.1990 - 11.2000
No Degree -
John F. Kennedy High School