DEBORAH GUTIERREZ
Magnolia,TX
Summary
Personable Office Administrator with 7 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Bright Office Administrator with success in supporting staff by providing clerical expertise. Talented in Organization. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
7
7
years of professional experience
Work History
Office Administrator
TOTAL BATTERY SERVICES
HOUSTON, , TX
03.2019 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Delivered clerical support by handling range of routine and special requirements.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Trained new employees on administrative procedures, company policies and performance standards.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Assisted with coordination and hosting of company events.
Parts Counterman
Pep Boys Auto Parts & Service
HOUSTON, TX
05.2017 - 12.2019
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for vehicle equipment and purchasing necessary replacements.
- Ordered parts for customers, repair shops and parts department for use in vehicle and shop equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and personal issue.
- Moved all parts to designated bays for deliveries using pallet jacks equipment while overseeing safety procedures.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Delivered merchandise to business locations for use in shop repairs or direct sales.
Sales Clerk
PARIGON ANTIQUES
WALLER, TX
12.2015 - 05.2017
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed payments and returns with accuracy and efficiency.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Checked aisles for spills to complete quick clean-up.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Supported promotional plans by updating signage with price changes.
- Opened and closed store 5 times weekly by balancing cash registers and receipts and deposit.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Education
Special Education
McNeese State University
Lake Charles, LAHigh School Diploma -
CYPRESS FAIRBANKS HIGH SCHOOL
Cypress, TX05.1982
Skills
- Workforce Management
- Office Management
- Financial Services Support
- Inbound Phone Call Handling
- Accounts Payable and Accounts Receivable
- Staff Training
- Correspondence and Office Documents
- Computer Operating Systems
- Office Reception
- Maintaining Office Records
- Proficiency in Microsoft Office
- Personnel Engagement
- Problem-Solving Techniques
- Deposit Collection
- Reminder Calls
- Postage Meter
- Mail and Package Distribution
Timeline
Office Administrator
TOTAL BATTERY SERVICES
03.2019 - Current
Parts Counterman
Pep Boys Auto Parts & Service
05.2017 - 12.2019
Sales Clerk
PARIGON ANTIQUES
12.2015 - 05.2017
Special Education
McNeese State University
High School Diploma -
CYPRESS FAIRBANKS HIGH SCHOOL
Similar Profiles
Colton DouseColton Douse
Battery Service Technician/Lead Sales Associate at Total BatteryBattery Service Technician/Lead Sales Associate at Total Battery
Paul BradleyPaul Bradley
Managing director at PB Battery Technical Services ltdManaging director at PB Battery Technical Services ltd
Lopaka ChongLopaka Chong
Mechanic Assistant at Oahu Battery Sales and ServicesMechanic Assistant at Oahu Battery Sales and Services
Lindsay PorterLindsay Porter
Marketing Director at Chick-fil-AMarketing Director at Chick-fil-A
Sarah MontalvoSarah Montalvo
Administrative Assistant at Ultimate Biomedical SolutionsAdministrative Assistant at Ultimate Biomedical Solutions