Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Haeck

Owosso,MI

Summary

Compassionate Medical Assistant with extensive experience at Dr. John Behm, DO, skilled in patient care coordination and EMR documentation. Proven ability to enhance patient satisfaction through empathetic communication and effective treatment education. Adept at maintaining HIPAA compliance while ensuring a clean and safe clinic environment. Reliable team player committed to improving patient outcomes.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

41
41
years of professional experience

Work History

Medical Assistant

Dr. John Behm, DO
03.2001 - Current
  • Administered patient care by taking vital signs and preparing patients for examinations including chief complaint, symptoms, pertinent history, review of systems, allergies, medications, assisting patient with any forms needed prior to seeing the physician in the EMR.
  • Coordinated patient appointments and managed medical records for optimal workflow.
  • Assisting physician during procedures, ensuring adherence to the safety of the patient and staff and physician.
  • Educating patients on treatment plans and medication instructions to enhance compliance.
  • Completing prior authorizations for medications prescribed by the physician.
  • Completing referrals to specialists, and completing any prior authorizations required by the patients insurance.
  • Crossed trained as the Medical Receptionist to take phone calls, take messages, answer messages, schedule patients for appointments, checking insurance and demographics.
  • Cross trained to Scribe for the physician when the primary scribe is not available.
  • Perform lab testing when needed-urinalysis, micro-albumin, blood glucose, collecting and processing DSU's when needed.
  • Perform procedures when needed-EKG, 7 day Continuous Cardiac Monitoring, Injections, applying dressing, spirometry.
  • Boosted patient satisfaction by providing compassionate and empathetic care and promptly addressing needs during and after visits with sensitivity.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided care during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

Certified Surgical Technician

EW Sparrow Hospital
05.1988 - 10.2000
  • Prepared and maintained sterile surgical instruments for various procedures.
  • Assisted surgeons during operations by anticipating needs and providing necessary tools.
  • Monitored sponge, needles, blades, instrument counts to ensure safety and stability throughout surgical procedures.
  • Trained new staff on best practices for instrument handling and set up for surgical procedures.
  • Collaborated with surgical teams to enhance workflow efficiency and communication.
  • Improved patient outcomes through continuous education on new surgical techniques and technologies.
  • Streamlined inventory management by organizing, tracking, and replenishing needed supplies for surgeries.
  • Reduced surgical complications through proper handling and passing of surgical instruments to surgeons.
  • Supported successful surgeries by anticipating surgeon needs and providing necessary assistance during procedures.
  • Played a crucial role in life-saving surgeries by assisting in emergency cases when called upon.
  • Facilitated efficient post-operative processes by promptly disassembling equipment, disposing of waste materials, including bio-hazard.
  • Increased efficiency in the operating room by preparing equipment and supplies ahead of time.
  • Assisted in complex surgeries through effective communication and collaboration with the surgical team.
  • Minimized potential infections by maintaining cleanliness and sterilization of operating rooms before and after each surgery.
  • Enhanced patient safety by meticulously following aseptic protocols and sterile procedures.
  • Mitigated risks associated with surgery by adhering to strict guidelines for patient positioning, draping, and prep procedures.
  • Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
  • Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
  • Used sutures, staples, clips and other tools to close wounds.
  • Completed continued education units yearly to stay up to date on surgical technology and meet organizational requirements.

Front Line Worker

Hardee's Restaurant
08.1984 - 04.1988
  • Ensured compliance with food safety regulations and health department guidelines.
  • Managed cash register operations, maintaining accuracy in processing transactions.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Processed orders on POS system and accepted cash and charge payments.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.


Education

Associate of Science - Surgical Technology

Lansing Community College
Lansing, MI
05-1988

High School Diploma -

Perry High School
Perry, MI
05-1986

Skills

  • HIPAA compliance, Maintains confidentiality
  • Patient scheduling, Insurance verification, Demographic verification, Payment collection, Obtain Authorization's
  • Medical terminology knowledge
  • EMR / EHR, Clinical documentation, Data entry, Patient assessments, Patient care coordination
  • Direct patient-focused care, Vital signs monitoring, Procedure assistance, Injection administration, Medical procedures
  • Reliable team player, Compassionate, Professional, Ethical, Adaptable
  • CPR, First aid, Simple dressing
  • Specimens collection and processing, Laboratory collection and processing, Specimen labeling
  • Valid Michigan driver's license
  • Chemical solution preparation, Sanitation of Clinic and instrumentation

Timeline

Medical Assistant

Dr. John Behm, DO
03.2001 - Current

Certified Surgical Technician

EW Sparrow Hospital
05.1988 - 10.2000

Front Line Worker

Hardee's Restaurant
08.1984 - 04.1988

Associate of Science - Surgical Technology

Lansing Community College

High School Diploma -

Perry High School

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Deborah Haeck