Deborah Hajek
Gering,NE
Summary
Talented Shift Manager driven to keep costs under control, employees working hard, and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Knowledgeable Shift Manager proficient in scheduling, money handling, and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Shift Lead Manager
Walgreens
Littleton, CO
06.2019 - 06.2021
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing, and restocking.
- Upheld company standards and compliance requirements for operations.
- Assessed reports and adjusted workflows to realign with targets.
- Delegated work to staff, setting priorities and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Identified business issues, creating customized solutions for individual problems.
Dental Office Administrator
A. Scott Herman, DMD
Pendleton, OR
08.2003 - 08.2012
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Managed schedule for [Number] staff and [Number]+ weekly appointments.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed operations for [Number]-person dental practice, facilitating excellent patient support services, direction and guidance.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Developed promotional programs to attract new patients.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Provided effective quality control oversight and eliminated downtime to maximize revenue.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
Education
GED -
Scottsbluff Senior High School
Scottsbluff, NE06.1971
Skills
- Schedule oversight
- Training and mentoring
- Team development
- Opening and closing procedures
- Issue and conflict resolution
- Contract development and management
- Capital improvement planning
- Decision-making
- Planning
- Friendly, positive attitude
- Work ethic
Timeline
Shift Lead Manager
Walgreens
06.2019 - 06.2021
Dental Office Administrator
A. Scott Herman, DMD
08.2003 - 08.2012
GED -
Scottsbluff Senior High School