Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Deborah Ham

Deborah Ham

Bradenton,FL

Summary

Versatile and results-driven professional with experience at Bealls Outlet Stores and BAE Systems Inc., adept in financial analysis and customer service excellence. Leveraged strong organizational abilities and analytical skills to enhance operational efficiency and customer satisfaction. Proven track record in mentoring teams and streamlining processes, significantly contributing to organizational success.

Overview

32
32
years of professional experience

Work History

Cashier/sales Associate

Bealls Outlet Stores
02.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Financial Analyst

Bae Systems Inc.
12.1992 - 01.2020
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Implemented effective internal controls to mitigate risks associated with financial misstatements or fraud incidents.
  • Developed and implemented financial models to analyze complex information and assess health of organization.
  • Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
  • Strengthened relationships with external partners through timely communication and collaboration.
  • Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
  • Provided vital insights for business development initiatives through diligent market research and competitive analysis.
  • Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
  • Evaluated proposed projects'' ROI using NPV, IRR, and other financial metrics, helping prioritize initiatives with maximum value potential.
  • Determined pricing, margins and risk factors for active and proposed projects.
  • Promoted optimal capital structure management by performing detailed debt analysis and making strategic recommendations.
  • Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
  • Enhanced forecasting accuracy through the development of sophisticated financial models and tools.
  • Created and maintained precise and accurate models, charts and reports.
  • Participated in client meetings to discuss financial analysis and investment strategies.
  • Developed financial projections and forecasts to guide investment decisions.
  • Reviewed and analyzed project spending throughout project life cycle.

Education

Some College - Accounting

Penn State
York, PA

Business - Accounting And Business Management

South Western High School
Hanover, PA
06.1975

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Payment Processing
  • Product restocking

Timeline

Cashier/sales Associate

Bealls Outlet Stores
02.2023 - 06.2024

Financial Analyst

Bae Systems Inc.
12.1992 - 01.2020

Some College - Accounting

Penn State

Business - Accounting And Business Management

South Western High School

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Deborah Ham