Deborah Hampton
Emeryville
Summary
Hardworking Account Manager with 15 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Dedicated Lab Account Manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Creative and engaging Account Manager bringing 30 years of dynamic and diverse management experience. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
32
32
years of professional experience
Work History
Dispatcher/Fleet Maintenance Coordinator
Kidzjet Inc
1777 Borel Place, Suite 102, San Mateo, CA 94402
01.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of students to designated locations.
- Directed dispatching, routing, and tracking of 20 plus fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked vehicle mileage to ensure routine maintenance done in a timely manner, make sure all unforeseen issues are handled in a timely manner.
- Reconcile vehicle gas and Fastrak bills.
- Develop efficient routes for existing and new clients.
- Used ATTI GPS software, In house software, Word, Excel, Outlook Calendar and Email,
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Lab Account Manager/Operations Manager
TravaLab
Union City, CA
06.2020 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, screen-share.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
- Streamlined operational efficiencies by developing customer service protocols and standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Sought out key decision-makers and tailored solutions to address business challenges.
Financial Services Representative
DBA Deborah Hampton
Oakland, MA
04.2015 - 05.2020
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Delivered informational sales presentations to potential investors to build symbiotic client relationships.
- Delivered presentations to key decision makers and offered financial recommendations.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Developed and maintained relationships with customers while generating sales opportunities for financial products.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Processed loan applications and financial transactions following company procedures.
- Maintained records of accounts.
Communications Supervisor
Bayshore Ambulance
Foster City, CA
03.2013 - 05.2015
- Monitored equipment and notified proper personnel to correct problems.
- Smoothed transition from one shift to next to maintain continuity of communication.
- Oversaw and evaluated Dispatcherss to maintain adherence to standards for communications, service quality and work performance.
- Provided emergency response information to callers.
- Made quick determinations about nature and needs of each caller.
- Coordinated special teams to handle communication for natural disasters, community emergencies and large events.
- Maintained professionality and efficiency while working closely with leadership.
- Responded to requests for information from media or designated appropriate spokespeople or information sources for requests.
- Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Dispatcher, Dispatcher Supervisor, CTI
American Medical Response Ambulance Service
Burlingame, CA
09.1992 - 05.2012
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Mentored, trained and managed team of 85 employees and offered insight and direction, helping boost overall performance.
- Managed daily delivery and work schedules to maximize coverage.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 7 counties, for EMT, CCT and 911 employees.
- Communicated with individuals within inbound call center setting to complete dispatch support for non emergency and emergency calls.
- Accurately and efficiently responded to daily requests.
- Reported delays, accidents or other traffic and transportation situations.
- Oversaw investigation and resolution of dispatchers calls.
- Trained employees on accurate triaging and dispatching procedures while personally handling daily calls.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Mentored, trained and managed team of 85 employees and offered insight and direction, helping boost overall performance.
Education
Some College (No Degree) - General Education
City College of San Francisco
Certification For Emergency Medical Technician - Emergency Medical Technician
Skyline College
San Bruno, CA06.1992
Skills
- Problem-Solving
- Customer Service
- Team leadership and supervision
- Dispatch software proficiency
- Account management
- Effective communication
- Client relations
- Operations management
- Employee training
- Decision-making
Timeline
Dispatcher/Fleet Maintenance Coordinator
Kidzjet Inc
01.2023 - Current
Lab Account Manager/Operations Manager
TravaLab
06.2020 - Current
Financial Services Representative
DBA Deborah Hampton
04.2015 - 05.2020
Communications Supervisor
Bayshore Ambulance
03.2013 - 05.2015
Dispatcher, Dispatcher Supervisor, CTI
American Medical Response Ambulance Service
09.1992 - 05.2012
Certification For Emergency Medical Technician - Emergency Medical Technician
Skyline College
Some College (No Degree) - General Education
City College of San Francisco