Deborah Hancock
Aiken,SC
Summary
Motivated, experienced, and proactive team leader with a strong focus on achieving goals. Demonstrates excellent time management, active listening, and analytical problem-solving skills. Recognized for reliability and adaptability while effectively multitasking and quickly acquiring new skills. Passionate about driving success, launching new products, and achieving growth objectives. Brings top-notch oral and written communication skills to enhance customer experiences through service-oriented behaviors.
Overview
14
14
years of professional experience
Work History
Customer Services Representative
NexRep
12.2024 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Provided accurate information by utilizing proper systems, microsoft365, Socrates, Excell, Sharepoint
- Delivered world-class customer service to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support to address needs.
- Promptly responded to inquiries and requests from customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about invoice, payment processing and policies and procedures.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Small Business Owner
Wellness360 Nutritional Healing Center
07.2017 - 04.2023
- Promoted business via 4 social media platforms to generate leads and maximize brand identity.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Owner/Operator
Lil Duck Kombucha Treehouse Cafe
03.2016 - 04.2023
- Trained and motivated a team to achieve and maintain excellence in customer service to deliver an outstanding and memorable experience in a unique setting of upscale outdoor dining.
- Supervised daily activities of restaurant and 15 employees.
- Delivered in-depth training to team members in food preparation and customer-facing roles to promote strong team performance.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed day-to-day business operations.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
Retail Store Owner
The Southern Baked Candle Company
09.2011 - 11.2015
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended 5 trade shows and special events to showcase products, network with other businesses and attract new customers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Board Certified Health Practitioner -
The American Association of Drugless Practitioners
2018
Functional Nutrition - Nutritional Science
Uxel
2017
Holistic Nutrition - Holistic Health
BodyMind Institute
2016
Associate of Arts - Entertainment Management
Arts Institute of Atlanta
1990
Skills
- Collaborative Teamwork
- Deliver Constructive Feedback
- Strong Multi-task management
- Attention to Detail
- Effective Decision-Making
- Ability to work independently
- De-escalation techniques & Dispute resolution
- Critical thinking
- Proficient in Microsoft Office 365, including, Excel, outlook, SharePoint
- CRM system proficiency
- Socrates
Languages
American Sign Language
Native or Bilingual
Timeline
Customer Services Representative
NexRep
12.2024 - Current
Small Business Owner
Wellness360 Nutritional Healing Center
07.2017 - 04.2023
Restaurant Owner/Operator
Lil Duck Kombucha Treehouse Cafe
03.2016 - 04.2023
Retail Store Owner
The Southern Baked Candle Company
09.2011 - 11.2015
Functional Nutrition - Nutritional Science
Uxel
Holistic Nutrition - Holistic Health
BodyMind Institute
Associate of Arts - Entertainment Management
Arts Institute of Atlanta
Board Certified Health Practitioner -
The American Association of Drugless Practitioners
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