Deborah Handley
LINKWOOD,Maryland
Summary
Dynamic IT Technician with proven expertise at Qlarant in network troubleshooting and remote support. Recognized for delivering exceptional customer service and resolving technical issues efficiently. Adept at video conferencing setup and user training, fostering collaboration and enhancing productivity in diverse environments. Committed to continuous improvement and client satisfaction.
Overview
24
24
years of professional experience
Work History
IT Technician
Qlarant
11.2011 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Streamlined IT support processes, resulting in increased productivity within the department.
Health, Life, Property & Caustly Licensed Producer
Self-employed
04.2001 - 10.2011
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain strong relationships with clients.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
Education
High School Diploma -
Cambridge South-Dorchester High School
Cambridge, MD05-1978
Skills
- PC maintenance
- Remote support
- Video conferencing setup
- Customer service
- Problem solving
- Time management
- Equipment installation
- User training
- Data backup
- Application installations
- IT documentation
- Helpdesk services
- Software updating
- Problem-solving
- Technical troubleshooting
- Teamwork and collaboration
- Microsoft windows and office
- Remote technical support
- Hardware and software repair
- Attention to detail
- Online chat support
- Friendly and patient
- Help desk support
- Laptop servicing
- Account administration
- Incoming call management
- PC setup
Timeline
IT Technician
Qlarant
11.2011 - Current
Health, Life, Property & Caustly Licensed Producer
Self-employed
04.2001 - 10.2011
High School Diploma -
Cambridge South-Dorchester High School
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