Deborah Handy-Robertson
Chicago,IL
Summary
Seasoned Security Supervisor and Sales Associate with a proven track record at Titan Security and Marshall Fields. Expert in CCTV surveillance and adept at building strong relationships, I've significantly enhanced security measures and sales outcomes. Skilled in leading teams to exceed targets through innovative strategies and exceptional employee training.
Overview
37
37
years of professional experience
Work History
Security Supervisor
Titan Security
11.2013 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Collaborated with management to develop security policies and procedures.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
Sales Associate
Marshall Fields
11.1987 - 04.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Psychology And Business Management
Richard J. Daley College
7500 S. Pulaski RdExecutive Secretarial Diploma - Executive Secretarial Science
Catherine College
2 North LaSalle06.1984
Diploma - Business Administration And Management
Luther High School
3100 West 87th St.06.1983
Skills
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Safety and security regulations
- Skilled in conflict resolution
- Personnel Supervision
- Security screening
- Emergency Management
- Access Control
- Surveillance
- Incident Investigation
- Relationship building and management
- Employee Relations
- Operations Management
- Employee performance evaluation
- Access systems and patrol
- Valid US Passport
- CCTV Surveillance
- Crowd Control
Accomplishments
I was also Security of the month for the Chicago Star Magazine for the month of April 2024, I was also one of the top sellers of Marshall Fields Watch Dept and with the issuing of credit card applications. Maintain CPR qualification and was trained Fire Safety through Fire Dept Division of McCormick Place.
Timeline
Security Supervisor
Titan Security
11.2013 - Current
Sales Associate
Marshall Fields
11.1987 - 04.2000
Psychology And Business Management
Richard J. Daley College
Executive Secretarial Diploma - Executive Secretarial Science
Catherine College
Diploma - Business Administration And Management
Luther High School