Summary
Overview
Work History
Skills
Education
Timeline
Manager

Deborah Haney

Beverly,OH

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Store Manager

Mason County E Corp
07.2022 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Hired, trained and mentored new customer service representatives.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Customer Service Cashier

Turner's One Stop
03.2019 - 07.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.

Cook and Deli Clerk

Little Dog Deli
06.2014 - 02.2018
  • Maintained clean and sanitary work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Telemarketing Manager

Influent, Inc
05.2006 - 06.2014
  • Developed creative incentives to motivate team members toward achieving sales goals while maintaining a positive work atmosphere.
  • Addressed any customer complaints or issues in a timely manner, ensuring resolutions were satisfactory for all parties involved.
  • Reduced employee turnover by creating a supportive work environment and fostering professional growth opportunities.
  • Conducted regular performance evaluations for staff members, identifying strengths and areas for improvement.
  • Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff management
  • Staff training and development
  • Task delegation
  • Relationship building

Education

Morgan High School
McConnelsville, OH
08.2002 - 05.2006

Timeline

Store Manager

Mason County E Corp
07.2022 - Current

Customer Service Cashier

Turner's One Stop
03.2019 - 07.2022

Cook and Deli Clerk

Little Dog Deli
06.2014 - 02.2018

Telemarketing Manager

Influent, Inc
05.2006 - 06.2014

Morgan High School
08.2002 - 05.2006

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Deborah Haney