Deborah Harrison
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
42
42
years of professional experience
Work History
Field Engineer IV
Fedex Freight
Sacramento, CA
09.2023 - Current
- Provide data driven solutions for local operations on improving daily metrics for P&D and Dock operations.
- Collaborate with all engineering teams to develop and implement corporate projects.
- Work closely with Managing Director on improvement opportunities for the SC District.
- Support new service center openings
- Provide monthly staffing recommendations
- Develop P&D Plans and Territory mapping
- Perform analysis on annual equipment needs
- Perform analysis on annual vacation bids
- Participated on QAT teams for efficiency/process improvements
- Provide service centers with data driven driver bids
- Provide education and support for new technology deployments
- Queried databases for data needed for report processing.
- Annual goal setting for service centers
Field Engineer Spec III
FedEx Freight
W. Sacramento, CA
06.2020 - 09.2023
- Provide data driven solutions for local operations on improving daily metrics for P&D and Dock operations.
- Collaborate with all engineering teams to develop and implement corporate projects.
- Work closely with Managing Director on improvement opportunities for the SC District.
- Support new service center openings
- Provide monthly staffing recommendations
- Develop P&D Plans and Territory mapping
- Perform analysis on annual equipment needs
- Perform analysis on annual vacation bids
- Participated on QAT teams for efficiency/process improvements
- Provide service centers with data driven driver bids
- Provide education and support for new technology deployments
- Queried databases for data needed for report processing.
- Goal Setting
Sr. Analyst Field Engineering
FedEx Freight
W. Sacramento, CA
02.2017 - 06.2020
- Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess accuracy of data.
- Queried databases for information needed for report processing.
- Guided field management at all levels in direction for continuous improvement in administrative metrics
- Collaborate with Canadian Operations to develop policy and procedures as well as streamlined work flow processes
- Work with dock staffing models to improve efficiencies
- Provide education and support for new technology deployments
- Develop P&D plans as well as territory mapping.
Sr. Operations Admin Specialist
FedEx Freight
W. Sacramento, CA
02.2011 - 02.2017
- Provide support for Ops Engineering project to include administrative research, analytics, P&D and dock staffing and follow-up across the enterprise
- Created presentations and other materials to support organizational projects
- Support telematics rollouts and education
- Provide education and support for new technology deployments
- Participated in several Over, short & damaged clean up projects across the network
- Participated in several QAT teams for process improvement
- Collaborate with Canadian Operations to develop policy & procedures as well as education
Regional Administrative Assistant
FedEx National
Elk Grove, CA
04.2006 - 02.2011
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Daily compiling of all regional reports for corporate office
- Traveled extensively throughout region conducting compliance audits of service centers
- Monitored employee training for entire region
- Assisted in employee hiring process
- Participated in accops rollout
- Managed Boise Service center, 4 months and Spokane service center 2 months in absence of a manager
- Schedule travel for multiple travelers
Office Manager
East Yolo Chiropractic
West Sacramento, CA
10.1990 - 04.2006
- Maintained computer and physical filing systems.
- Managed front desk, back office, billing and collections.
- Maintained medical files. HIPPA regulation compliance and privacy practices.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Viking Freight System
West Sacramento, CA
06.1984 - 10.1990
- Hired and trained all office personnel
- Managed all functions of daily operation, ie: Customer service, payroll, freight bill entry, driver check in process, OS&D, dispatch clerks and appointments
- Supervised, coached 15-17 office personnel, including annual appraisals, discipline and performance management.
- Participated in weekly operations meetings for goal planning and attainment.
- High level communication with other department managers to insure smooth operation of daily processes.
Skills
- On-Time Project Delivery
- Analytics
- Troubleshooting
- SAP Crystal Reporting
- QDM Expert
- QDM Coach
- Good Analytical and problem solving skills
- Microsoft office suite
Awards
2023 - Purple Promise Award
2021 - 5 Star Award
2020- Purple Promise Award
2016 - 5 Star Award
2014 - 5 Star Award
Timeline
Field Engineer IV
Fedex Freight
09.2023 - Current
Field Engineer Spec III
FedEx Freight
06.2020 - 09.2023
Sr. Analyst Field Engineering
FedEx Freight
02.2017 - 06.2020
Sr. Operations Admin Specialist
FedEx Freight
02.2011 - 02.2017
Regional Administrative Assistant
FedEx National
04.2006 - 02.2011
Office Manager
East Yolo Chiropractic
10.1990 - 04.2006
Office Manager
Viking Freight System
06.1984 - 10.1990