Deborah Hart

Global Sales

• Managed inbound sales inquiries and emails to collaborated with sales team to qualify potential leads through discussion of products, service needs and new account setup for membership program.
• Maintained accurate customer and sales data in Salesforce CRM, supporting reporting, lead qualification, and pipeline tracking.
• Set up and managed user access for proprietary aviation applications for new hires and supported onboarding tasks.
• Processed monthly sales expense reports using Certify, ensuring compliance with company travel and expense policies.
• Monitored outstanding expense reports and followed up with sales reps and leadership to meet monthly deadlines.
• Created and updated organizational charts for Global Sales and Marketing teams.

Marketing - July 2016 - April 2025

• Assisted in coordinating trade show participation from planning stage, onsite setup and shipment. Including registration, booking accommodations, and travel logistics for staff and clients.
• Managed P-Card transactions, performed accurate coding, and handled reconciliations within Bank of America Works system.
• Managed inventory and procurement of marketing promotional items.
• Processed invoices and set up new vendors for the Marketing department, ensuring timely payments and recordkeeping.

• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
• Generated daily credit/risk reports for each team Directors.
• Managed office supply and meeting coordination.

Researched and resolved invoice disputes using SAP (SAP-R3, SAP-CRM) and Q-Link, significantly reducing aged receivables.

• Liaised with internal teams and customers to investigate billing, pricing, and shipping issues.
• Repriced orders, removed billing blocks, and processed credit/debit adjustments.
• Recognized for resolving 1,200+ customer disputes and exceeding departmental goals.
• Proven ability to learn quickly and adapt to new situations.