Deborah Hartley

While employed at the Clerk's office I worked in the Intake Department. An overview of the duties of a Court Operations Clerk III, I trained new employees and assisted in various duties as needed. I provided service to other agencies and other divisions of the Clerk's office. I sent correspondence to other offices, received/routed calls, filing, gave information out to the public and other agencies and processed departmental mail. I am trained to manage and utilize various office programs: traffic/citation system, CCMS, Dave, CCIS, criminal scanning, document review, EAR and e-portal. I have enjoyed many years working for the Clerk . I retired on November 30, 2017, due to family illness.

My duties

• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Assisted development and implementation of new administrative procedures.

• Maintained a safe environment for inmates and staff through consistent enforcement of facility rules and regulations.
• Assisted in intake and release of inmates.
• Responded to inquiries from inmates and other members of public.
• Received and inspected mail, property and funds from visitors on behalf of designated inmates.
• Conducted physical searches of prisoners and premises in search of weapons and contraband.
• Transported inmates to and from court hearings, medical appointments and other locations.
• Maintained security and welfare of prisoners in [Number]-inmate [Type] facility.
• Conducted security checks of inmates and living areas.
• Expedited intake processes while maintaining accuracy, ensuring timely placement of new detainees into appropriate housing units.

• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

• Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
• Established positive working relationships and maintained boundaries with resident offenders.
• Automated document flow by ensuring log books and medical files were maintained with 100% accuracy.
• Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
• Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.

• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Reduced incoming call response time by implementing an effective call routing system.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.