DEBORAH HEIFNER
Fair Oaks Ranch,TX
Summary
25+ years of experience as successful business executive with a proven record for driving revenues and increasing market share while providing excellent customer service and developing solid relationships. History of success with commercial business, medical, IT and government professionals. Accomplished in identifying and capturing market opportunities to accelerate expansion, brand recognition, and increase revenues to improve overall profitability. Responsible for new division launch, account administration, management, and retention. Consummate professional bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Exceptional interpersonal communicator with executive presentation development skills and conflict resolution experience. Proven and effective leader with success in hiring and managing employees, teams, clients, and vendor relations. Successfully hired, trained, and managed sales teams across multiple industries. Performance-driven Vice President with 25+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Vice President - Global Operations DoD
DECYPHER TECHNOLOGIES LTD
San Antonio, TX
07.2018 - Current
- Participates in proposal inputs, specific to bid
- Oversite on efforts with kick-off meetings and onboarding of small groups to capture efforts of 50+ personnel
- Leads team and sub-contractors to capture incumbents or identify new candidates in a cross functional effort to man efforts within the parameters set forth by the DoD contracts
- Works with business development, recruiting, HR and finance on all proposed and new awards
- Currently managing over $300M book of business
- Provides operational oversite on CONUS/OCONUS books of business
- Oversaw growth of contracted employees by 4 times and scaled Corporate support staff accordingly over 12 month period
- Provide operational support for over 500 employees in the US, Guam, Hawaii, Alaska, Puerto Rico and Europe
- Improved company CPARs across the board receiving ratings of satisfactory, very good and exceptional ratings
- Conducts site visits to meet with customers and employees, identify and augment change or improvements
- Prepared and presented corporate brief, presentations, and training for internal employees
- Serves in advisory capacity to corporate headquarters in all operational aspects to include pricing, business development efforts, technological/operations needs for operations success
- Performs HR functions to include employee evaluations, timekeeping, and compliance
- Manages the operational aspects of MQS IDIQ with 146 task orders and over 500 employees
- Manages a corporate staff comprised of project managers, credentialing, recruitment and HR
- Participates in active and passive business development regimens bringing in some 50+ personnel
- Led effort to convert 100% of non-essential personnel in the field to telework seamlessly over a 5-day period at the onset of global pandemic.
Director of Sales Operations & Human Resources
PHYLLIS BROWNING COMPANY
San Antonio, TX
07.2014 - 07.2018
- Managed staff of 32 with skill sets varying from administrative to functional managers in all areas
- Immediately identified the need to cross train all offices for consistent support across five offices
- Provide operational support for 220 agents, representing homeowners throughout San Antonio and the Hill Country
- Reported directly to President and Ownership
- Coordinate with functional managers for operational milestones
- Collaborated with accounting manager to keep expenses under 50% of annual $2.3M operating budget
- Decreased overhead expenses in excess of $280K
- Led effort to move relocate offices to more relevant trade areas and reduced footprint gaining maximum efficiencies
- Streamlined and managed all vendor relations to include right sizing fleets for lower overhead
- Facilitated communication from administrative to leadership level employees
- Lead all HR functions for the entire organization
- Developed Human Resources (HR) department
- Recruit, interview, hire, coach and counsel employees throughout tenure to promote job satisfaction and retention
- Hired and shifted staff members to meet agent workflow demands
- Administer all benefits packages, timekeeping and PTO compliance
- Developed employee 360 evaluations, job descriptions, and salary baselines
- Negotiated benefits package for saving 9% on bottom line
- Served in a compliance capacity to employees and agents for EEO/AA.
Vice President of Operations-Government Contracting for DoD
EAGLE APPLIED SCIENCES, LLC
San Antonio, TX
12.2012 - 03.2014
- Originally hired as Director to oversee all corporate office operations in San Antonio, Houston, Reston, San Diego and Dayton
- Supervised 38 corporate personnel and 12 contracted Subject Matter Experts (SME)
- Promoted to Vice President of Operations, supervised 4 corporate departments with 12 personnel ranging from administrative assistants to MD’s and PhD’s
- Performed HR functions to include employee evaluations, timekeeping, and compliance
- Program Manager for two programs overseeing 12 employees in two states at NASA installations
- Managed and negotiated all vendor contracts
- Responsible for filing and maintenance of liability/mal-practice insurance
- Attended professional conferences in business development/sales capacity consistent with the industry
- Participated in active and passive business development, understanding full cycle sales regimens
- Prepared and presented capabilities brief, presentations, and training for clients and internal employees
- Served in advisory capacity from corporate headquarters to parent company during reorganization
- Facilitated implementation of reduction in force and corporate office consolidations for reorganization
- Successfully led capture of $1.8B proposal at NASA JSC - Eagle’s and BBNC’s single biggest award to date
- Responsible for strategic development of brand recognition and client satisfaction.
Chief Operations Officer/Franchisee
KENTUCKY FRIED CHICKEN
07.1992 - 02.2009
- Managed $6.4M multi-branded franchises at six locations in two states
- Performed revenue and expense tracking including A/P, A/R and payroll functions
- Responsible for bottom line efficiency and improving overall financial savings for long-term stability
- Supervised six management teams comprised of 24 personnel
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Compiled project control procedures, including forecasts and cash flow projections
- Capitalized on business-to-business relationships, managing sales territory in New Mexico and Arizona
- Tracked daily, weekly, and monthly sales figures, compiling P & L’s and other financial statements necessary to analyze company-wide statistics
- Served as regional representative for local advertising cooperative.
Education
Master of Science - Healthcare Adminstration
WAYLAND BAPTIST UNIVERSITY
San Antonio, TX02.2024
Bachelor of Science, Business Administration -
AMERICAN INTERCONTINENTAL UNIVERSITY
Atlanta, GA01.2006
Skills
- Project Oversight
- Market Trend Analysis
- Process Improvement
- Rules and Regulations
- Customer Education
- Business Growth and Marketing Strategies
- Budget Oversight
- Process Optimization
- Negotiation and Persuasion
- Recruiting and Hiring
- Complex Problem-Solving
- Management Team Leadership
Activities
- HILL COUNTRY DAILY BREAD, Boerne, TX, 01/2016, 2018, Volunteer for local food bank fundraiser, food box organizing and distribution, and communication to personal.
- SAN ANTONIO MILITARY MEDICAL CENTER (SAMMC), San Antonio, TX, 10/2015, 2020, VOLUNTEER -WOUNDED WARRIORS, San Antonio, TX. Chaired PBC/Jefferson Bank dinner for Wounded Warriors. Volunteer with Warriors and Family Support Center.
- ALS ASSOCIATION, Albuquerque, NM, 2011, Present, Organizer, Volunteer, and Fundraiser for annual golf tournament.
- AEROSPACE MEDICAL ASSOCIATION (AsMA) CSA, Alexandria, VA, 03/2013, 03/2015, Supported Eagle Applied Sciences President as acting President of the Affiliate, asked to serve as Secretary of the Affiliate, and elected as President of the Corporate Affiliate. President-Elect, 03/2014-03/2015. Secretary, 03/2012 – 02/2014. Eagle Corporate Representative for the Corporate Affiliate, 08/2011-03/2014
- SHIPLEY ASSOCIATES, San Antonio, TX, 08/2013, Completed Executive Writing for Federal Proposals Course – A proven process for developing winning proposal sections.
Certification
- PMP - In Progress
Timeline
Vice President - Global Operations DoD
DECYPHER TECHNOLOGIES LTD
07.2018 - Current
Director of Sales Operations & Human Resources
PHYLLIS BROWNING COMPANY
07.2014 - 07.2018
Vice President of Operations-Government Contracting for DoD
EAGLE APPLIED SCIENCES, LLC
12.2012 - 03.2014
Chief Operations Officer/Franchisee
KENTUCKY FRIED CHICKEN
07.1992 - 02.2009
Master of Science - Healthcare Adminstration
WAYLAND BAPTIST UNIVERSITY
Bachelor of Science, Business Administration -
AMERICAN INTERCONTINENTAL UNIVERSITY
Similar Profiles
Olivia ThomasOlivia Thomas
Special Needs Coordinator-RN at Decypher TechnologiesSpecial Needs Coordinator-RN at Decypher Technologies
Crystal KoonsCrystal Koons
Certified Phlebotomist Technician at Decypher TechnologiesCertified Phlebotomist Technician at Decypher Technologies
Storm BowenStorm Bowen
Athletic Trainer, Special Warfare Operational Medicine Squadron, OL-B (Pope Army Air Field) at DecypherAthletic Trainer, Special Warfare Operational Medicine Squadron, OL-B (Pope Army Air Field) at Decypher
Blake E. HarringtonBlake E. Harrington
Vice President of Land Acquisition and Development at Ashton Woods/Starlight HomesVice President of Land Acquisition and Development at Ashton Woods/Starlight Homes
David LongDavid Long
74D Chemical Operations Specialist at US Army74D Chemical Operations Specialist at US Army