Deborah Helmick
Poca,WV
Summary
History of consistently meeting or exceeding all performance and service objectives. Knowledgeable about monitoring accounts, conducting investigations and documenting actions. Hardworking and diligent professional well-versed in effective account resolution techniques.
Overview
20
20
years of professional experience
Work History
Patient Account Resolution Specialist
Charleston Area Medical Center
08.2021 - Current
- Documented all actions performed and interactions with customers.
- Assessed individual situations and developed effective and appropriate resolutions.
- Completed in-depth research to investigate claims and resolve problems.
- Achieved performance goals on consistent basis.
Customer Service Senior Advocate Champion
Capital Area Services Company, Inc
03.2009 - 02.2020
- Communicated daily with providers in high volume call center in regards to claims, benefits and authorization issues by assuring issue resolution and exceeding department requirements.
- Helped with new hires by providing mentorship, merging their knowledge and skill set with departmental processes and systems,
- Monitored call time and quality with 95% accuracy rate.
- Reported possible trends to supervisors to try to find resolutions to limit the impact to our members and providers.
Billing Clerk
Kanawha County Ambulance Authority
03.2003 - 07.2006
- Posted payments to patient accounts
- Sent bills to secondary insurances and communicated with insurance companies concerning denial and under or overpayments on accounts
- Balanced the monthly spreadsheets for three different companies we handled the billing for.
Education
Associate of Applied Science - Computer Science
West Virginia State University
Institute WV12.1986
Skills
- Excellent customer service proficiency
- Product and service familiarity
- Customer service-oriented
- Customer Advocate
- Educating Customers
Timeline
Patient Account Resolution Specialist
Charleston Area Medical Center
08.2021 - Current
Customer Service Senior Advocate Champion
Capital Area Services Company, Inc
03.2009 - 02.2020
Billing Clerk
Kanawha County Ambulance Authority
03.2003 - 07.2006
Associate of Applied Science - Computer Science
West Virginia State University