Deborah Henry
Woodbury,NJ
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
20
20
years of professional experience
Work History
Patient Services Coordinator
Strive Physical Therapy Specialist LLC
08.2014 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Used Rev Flow and Clinicient to maintain electronic patient files, successfully maintaining over 800 + patient files.
- Respected patients by recognizing rights and maintaining confidentiality.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Salon Coordinator
Hello Gorgeous
01.2004 - 02.2014
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
- Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
- Enhanced customer satisfaction with prompt and courteous service at the front desk.
- Improved salon efficiency by streamlining appointment scheduling and client management processes.
- Organized special events such as bridal parties or charitable fundraisers, promoting the salon''s offerings while giving back to the community.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Handled employee scheduling and coverage needs during business hours.
- Maintained general appointment calendar and set shift schedules.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for growth and improvement.
- Cross-sold and up-sold new haircare products, increasing earnings 30% per month.
Education
High School Diploma -
St. Hubert's Catholic High School For Girls
Philadelphia, PA06.1988
Skills
- Patient Registration
- Appointment Scheduling
- Healthcare Systems Knowledge
- Patient confidentiality
- Customer Service
- HIPAA Compliance
- Patient Education
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- Money Handling
- Payment Processing
- Phone and Email Etiquette
- Relationship Building
Timeline
Patient Services Coordinator
Strive Physical Therapy Specialist LLC
08.2014 - Current
Salon Coordinator
Hello Gorgeous
01.2004 - 02.2014
High School Diploma -
St. Hubert's Catholic High School For Girls
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