Deborah Hernandez
Canton,USA
Summary
Dedicated and results-driven Account Manager with over 5 years of experience managing client accounts, driving sales growth in various industries. Proven ability to exceed sales targets, build and maintain strong client relationships, and implement effective account management strategies that boost client satisfaction and retention. Highly Skilled in remote communication and collaboration, with a strong aptitude for multitasking, prioritizing, and delivering solutions in fast-paced environments. adept at multitasking and prioritizing tasks to ensure client satisfaction and retention. Seeking a part-time or full-time remote position to utilize my expertise in account management, sales, customer service to contribute to the success of a forward-thinking organization.
Overview
20
20
years of professional experience
Work History
Remote Account Manager
Rooms To Go
, Gerogia
02.2020 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with cross-functional teams such as sales, marketing, and operations to drive revenue growth and meet client expectations
- Utilized CRM software to track client interactions, mange accounts efficiently, and provide detailed reports on account performance.
- Analyzed client needs and provided solutions to meet their goals, utilizing a deep understanding of company products and services.
- Developed and implemented a customer retention strategy resulted in a 25% increase in repeat business and 15% increase in customer service satisfaction score.
- Developed positive relationships with customers through friendly interactions.
Customer Service
Pandora Jewelry
05.2017 - 02.2020
- Achieved a 95% customer service satisfaction rate by providing exceptional service, addressing inquiries, resolving issues, and processing orders efficiently.
- Consistently exceeded sales targets by 15% through personalized customer service, product recommendations, and upselling techniques, contributing to the store's overall revenue growth.
- Increased repeat customer rate by 20% by implementing personalized follow-up communication and offering exclusive promotions loyal customers.
- Handled a high volume of customer inquiries both in-person and via phone, ensuring prompt and accurate resolution of issues related to products, returns and promotions.
- Developed strong product knowledge across all categories, enabling effective communication with customers and assisting them in finding the right products to meet their needs
Medical Assistant/Certified Nurse Assistant
Visiting Angels
07.2004 - 04.2017
- Demonstrated ability to efficiently assist healthcare professionals with patient care, including taking vital signs,
performing EKGs, and administering medication under direct supervision. - Proficient in maintaining detailed patient records and updating medical histories accurately, ensuring seamless
communication between patients, physicians, and other healthcare team members. - Skilled in collecting specimens, preparing patients for diagnostic tests, and providing direct patient support and
comfort in various medical settings, such as hospitals, clinics, and long-term care facilities. - Experienced in following infection control protocols, maintaining a clean and organized work environment, and
adhering to HIPAA regulations to protect patient privacy and confidentiality. - Demonstrated excellent interpersonal skills with a compassionate and empathetic approach to patient care, fostering trust and facilitating positive patient outcomes.
Education
Medical Assistant in Medical Terminology/Medical Billing -
Technical Career Institute at Mt. Clemens
07.1976
High School Diploma in General Studies -
Murray Wright at Detroit
05.1975
Skills
- Oral and Written Communication Skills
- Skilled Negotiation
- Value-Based Selling
- Microsoft Office
- Excel
- Microsoft Office
- Proficient in CRM documentation
- Firefox
- Addressing and resolving client complaints
- Brainstorming and implementing strategies to prevent future problems
- Motivating and leading account executives effectively
Personal Information
Title: Remote Part-time Account Manager
Affiliations
I received employee of the month twice for consistently hitting sales targets by implementing sales approaches by understanding each clients unique needs and preferences, which allowed me to tailor product recommendations that resonated with them, leading to increased purchase rates.
Timeline
Remote Account Manager
Rooms To Go
02.2020 - 06.2024
Customer Service
Pandora Jewelry
05.2017 - 02.2020
Medical Assistant/Certified Nurse Assistant
Visiting Angels
07.2004 - 04.2017
Medical Assistant in Medical Terminology/Medical Billing -
Technical Career Institute at Mt. Clemens
High School Diploma in General Studies -
Murray Wright at Detroit