Deborah Hernandez
Miami,FL
Summary
Motivated and outgoing college student with a passion for connecting with people and creating positive customer experiences. Experienced in customer relationship management and known for delivering friendly, attentive service that drives satisfaction and repeat business. Skilled in persuasive communication and identifying customer needs to support sales and build lasting customer loyalty. Known for bringing positive energy to the workplace and working closely with team members to achieve sales goals while maintaining a welcoming store atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Part-time Private Nanny
PRIVATE FAMILY
Miami, FL
02.2022 - Current
- Displayed patience when dealing with challenging behaviors while remaining calm under pressure.
- Developed creative activities to engage children's imaginations while teaching important life lessons.
- Maintained a clean, healthy, and safe environment for the children by following all safety protocols.
- Encouraged physical activity by taking kids out for walks or playing in the backyard.
- Fostered an atmosphere of trust between family members by maintaining confidentiality.
- Prepared nutritious meals and snacks according to parents' instructions.
- Implemented appropriate discipline strategies when necessary to encourage proper behavior.
Seasonal Sales Associate
On Cloud Store
Miami, FL
11.2025 - 03.2026
- Provide personalized customer service by helping clients select footwear and apparel that fit their performance and lifestyle needs
- Maintain in-depth knowledge of product features and current promotions to drive sales
- Support store operations including restocking, visual merchandising, and transaction processing
- Contribute to meeting or exceeding daily and monthly sales goals
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Master of Business Administration (M.B.A) - Business Administration
Miami Dade College
Miami, FL05-2029
Skills
- Educational support
- Bilingual: English/Spanish
- Organization
- Time Management
- Communication
- Positive attitude
- Adaptability and Flexibility
- Product knowledge
- Cash handling
- Meeting sales goals
Certification
- DCF Staff Credentials: 45 hour training
- CPR Certified
- Child Development Associate (CDA)
- Servsafe
Languages
English
Spanish
Timeline
Seasonal Sales Associate
On Cloud Store
11.2025 - 03.2026
Part-time Private Nanny
PRIVATE FAMILY
02.2022 - Current
Master of Business Administration (M.B.A) - Business Administration
Miami Dade College