Deborah Hicks

Check in members to facility. Enroll new members and assist existing members with program enrollment, financial questions and general information.

• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
• Managed payroll data entry and processing for 15 employees to comply with predetermined company guidelines.
• Assisted in the preparation of annual tax filings, ensuring full compliance with local, state, and federal regulations while minimizing tax liabilities where possible.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Prepared balance sheets, cash flow reports and income statements.
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Maintained strong relationships with external auditors, facilitating smooth annual audit processes and addressing any concerns promptly.
• Reduced operating costs through meticulous budget management and cost analysis.
• Improved financial reporting accuracy by streamlining processes and implementing efficient financial controls.

• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Used advanced software to prepare documents, reports, and presentations.
• Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
• Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
• Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
• Provided critical support during system upgrades or conversions by working closely with IT staff to ensure minimal disruption to daily operations.
• Maintained integrity of general ledger and chart of accounts.