Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Hines

Fort White,FL

Summary

Adept at streamlining processes for efficiency, as demonstrated at Ovation Credit Services by Lending Tree, where I enhanced document management and significantly reduced processing times. My blend of problem-solving abilities and a friendly, positive attitude fosters team collaboration and continuous improvement. Skilled in customer service and proficient with computer technology, I drive results and exceed expectations.

Overview

24
24
years of professional experience

Work History

Retired

Retired From Working
06.2023 - 10.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Documents Manager

Ovation Credit Services by Lending Tree
09.2004 - 06.2023
  • Streamlined workflows for document management, resulting in increased productivity and reduced processing time.
  • Implemented scanning technology to digitize physical documentation, creating a more accessible archive while minimizing physical storage needs.
  • Collaborated with cross-functional teams to ensure timely completion of document-related tasks, enhancing overall project efficiency.
  • Contributed to the company''s green initiatives by promoting a paperless office environment, reducing waste and conserving resources.
  • Trained new employees on document management procedures, promoting adherence to established protocols and best practices.
  • Conducted regular audits on documentation processes, identifying areas for improvement and implementing necessary changes.
  • Transmitted documents, organized revisions and tracked changes.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.

Collections Manager

Lexington Law Firm
10.2000 - 09.2004
  • Researched accounts and completed due diligence to resolve collection problems.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Enhanced team performance through regular training, coaching, and feedback sessions.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Reduced delinquency rates with proactive account monitoring and timely communication.
  • Established strong relationships with customers, fostering open communication channels for effective debt resolution.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Streamlined collections procedures for increased productivity and reduced manual efforts.
  • Documented interactions in computer database and updated information.

Education

High School Diploma -

Pacifica High School
Garden Grove
06.1976

Skills

  • Friendly, Positive Attitude
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Computer Skills

Timeline

Retired

Retired From Working
06.2023 - 10.2024

Documents Manager

Ovation Credit Services by Lending Tree
09.2004 - 06.2023

Collections Manager

Lexington Law Firm
10.2000 - 09.2004

High School Diploma -

Pacifica High School

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Deborah Hines