Deborah Hoffman

• Set up flights, hotels, and ground transportation for individuals and groups.
• Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
• Participated in professional development opportunities to stay current on industry trends and enhance skill set, ultimately providing even better service to clients.
• Increased client satisfaction by providing personalized and efficient corporate travel planning services.
• Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
• Provided essential information and paperwork to travelers.
• Coordinated crisis management efforts during unexpected events or emergencies, minimizing disruption to client travel plans.
• Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
• Established a reputation as a reliable resource for colleagues seeking assistance with challenging bookings or unique situations requiring creative solutions.
• Followed up with customers to increase customer service with travel plans.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Trained and motivated employees to perform daily business functions.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Hired trained and managed a high-performing team of employees dedicated to achieving company goals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions
• Monitored daily cash discrepancies, inventory shrinkage, and drive-off.

• Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.
• Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.
• Set up flights, hotels, and ground transportation for individuals and groups.
• Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
• Provided essential information and paperwork to travelers.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.

• Implemented new strategies for better organization of work tasks, leading to increased productivity within the team.
• Maintained detailed records of all bookings and expenses, supporting accurate billing and reporting processes.
• Managed administrative functions such as billing, expense, and commission tracking.
• Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.
• Set up flights, hotels, and ground transportation for individuals and groups.
• Increased client satisfaction by providing personalized and efficient corporate travel planning services.
• Participated in professional development opportunities to stay current on industry trends and enhance skill set, ultimately providing even better service to clients
• Generated travel-related reports for clients to facilitate decision-making.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Helped customers with passport and visa applications.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.

• Booked private jets and arranged car, greeter and support services for VIP travelers.
• Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
• Participated in professional development opportunities to stay current on industry trends and enhance skill set, ultimately providing even better service to clients.
• Set up flights, hotels, and ground transportation for individuals and groups.
• Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.
• Provided essential information and paperwork to travelers.
• Coordinated crisis management efforts during unexpected events or emergencies, minimizing disruption to client travel plans.
• Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Updated and maintained customer databases to increase customer retention.

• Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Helped customers with passport and visa applications.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.

• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Monitored currency exchange rates and advised customers on the best time to purchase foreign currency.
• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Generated travel-related reports for clients to facilitate decision-making.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.