Deborah Holloway
Grantsville,Utah
Summary
Dynamic customer service professional with a proven track record at Overstock.com Inc., excelling in customer satisfaction and cash management. Skilled in resolving issues with empathy, enhancing loyalty, and streamlining processes. Adapt at maintaining accurate records and fostering positive relationships, contributing to improved service delivery and client retention.
Overview
24
24
years of professional experience
Work History
Clerk
Hales Oil Inc.
08.2021 - 08.2025
- Processed customer transactions efficiently and accurately at point-of-sale systems.
- Enhanced customer service with timely and accurate information when handling inquiries.
Customer Service Representative
Overstock.com Inc
06.2011 - 09.2016
- Provided exceptional customer support through various communication channels, ensuring prompt issue resolution.
- Assisted customers in navigating online platform, enhancing overall shopping experience and satisfaction.
- Handled order processing and tracking inquiries efficiently, maintaining accurate records of transactions.
- Collaborated with team members to streamline processes and improve response times for customer queries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Assistant Director
Transitional Training Center
09.2001 - 09.2009
- Developed and implemented training programs to enhance staff skills and improve service delivery.
- Collaborated with interdisciplinary teams to coordinate client support services and ensure program effectiveness.
- Analyzed program data to identify trends and inform strategic planning for service improvements.
- Facilitated workshops and training sessions to enhance staff engagement and professional development.
- Advocated for client needs by liaising with community partners to expand service offerings and support networks.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
Education
No Degree - Cosmetology
Collective Academy
Sandy, UTHigh School Diploma - General Studies
Tooele Valley High
Tooele Army Depot05.2010
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
Timeline
Clerk
Hales Oil Inc.
08.2021 - 08.2025
Customer Service Representative
Overstock.com Inc
06.2011 - 09.2016
Assistant Director
Transitional Training Center
09.2001 - 09.2009
No Degree - Cosmetology
Collective Academy
High School Diploma - General Studies
Tooele Valley High