Deborah A Holmes
Wilmington ,DE
Summary
Hardworking employee with over 20 years of customer service. Multitasking, and time management abilities, along with strong work ethics and devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Scheduler
RadNet
Newark, DE
04.2023 - Current
Answer incoming calls in a courteous and professional manner, properly scheduling all procedures. Enter accurate information in RIS for appointment scheduling and rescheduling, cancellation and comment entry. Update account information at the point, utilize RIS filter screens to answer questions associated with insurance, procedures and prep. Pre-register, scan documents, input clinical data as needed for appointment and request films as needed.
Customer Account Executive II
Comcast Cable Corporation LLC
Philadelphia, PA
07.2000 - 12.2020
Handle high volumes of calls covering customer services in a prompt and professional manner, obtaining all information for resolution of transactions. Answer customer's questions regarding billing issues and service problems and educated customers to resolve further service problems. Prepare work orders for maintenance request after determining if field visits are required and ensures appropriate follow-up procedures are met. Troubleshoot and resolve technical problems over the phone in order to reduce the number and field services calls. Process payment entering credit card and check payments through speed pay.
Customer Service Clerk
Drug Emporium Corporation
Jenkintown, PA
05.1995 - 07.2000
Handle all cash, check and credit card transactions. Process merchandise returns. Place special merchandise orders for private companies. Provide assistance in the cash office and various other departments as needed.
Education
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Skills
- Client-focused
- Quick learner
- Computer proficient
- Excellent typing skills
- Proficient in order entry
- Great organizational skills
Timeline
Scheduler
RadNet
04.2023 - Current
Customer Account Executive II
Comcast Cable Corporation LLC
07.2000 - 12.2020
Customer Service Clerk
Drug Emporium Corporation
05.1995 - 07.2000