Deborah Hooper
Camberley Surrey,UK
Summary
Compassionate caregiver with a proven track record at Self-Employed, delivering personalized support and enhancing clients' quality of life. Skilled in time management and emotional support, I developed tailored care plans and fostered trusting relationships, ensuring comfort and safety while promoting independence. Dependable and responsible, I effectively coordinated with healthcare providers for optimal client care.
Overview
33
33
years of professional experience
Work History
Caregiver
Self-Emplyed
01.1998 - Current
- Provided personalized care and support to clients, ensuring comfort and safety.
- Assisted clients with daily living activities, enhancing overall quality of life.
- Developed tailored care plans based on individual client needs and preferences.
- Monitored client health, reporting changes to appropriate family members or professionals.
- Fostered trusting relationships with clients, promoting emotional well-being and companionship.
- Implemented time management strategies to optimize caregiving schedules and efficiency.
- Coordinated with healthcare providers to facilitate seamless communication regarding client needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Customer Service Representative
The Window Company
01.1994 - 12.1995
- Resolved customer inquiries through effective communication and active listening.
- Assisted in training new representatives on company policies and customer service protocols.
- Improved customer satisfaction by providing timely support and solutions to issues.
- Managed high-volume calls while maintaining quality standards and professional demeanor.
Customer Service Representative
Telephone
05.1993 - 12.1993
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Camberley
Surrey, UK05-1993
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Daily living assistance
- Multitasking and organization
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Flexible schedule
- First aid and safety
Languages
English
Professional Working
Timeline
Caregiver
Self-Emplyed
01.1998 - Current
Customer Service Representative
The Window Company
01.1994 - 12.1995
Customer Service Representative
Telephone
05.1993 - 12.1993
High School Diploma -
Camberley