Deborah HOR
Lithonia,GA
Summary
Motivated Customer Service Representative with over 10 years of customer experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and French.
Overview
17
17
years of professional experience
Work History
Customer Relations Senoir
Whirlpool
01.2012 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed and updated databases to handle customer data.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Human Resources Specialist
Electronic Data Systems, EDS
10.2006 - 10.2008
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
Associate of Arts - Business Administration And Management
Cleveland State Community College
Cleveland, TN05.2016
Skills
- Microsoft PowerPoint
- Call Center Operations
- Document Control
- 10-Key
- Sales Expertise
- Critical Thinking
- Billing Adjustments and Refunds
Timeline
Customer Relations Senoir
Whirlpool
01.2012 - Current
Human Resources Specialist
Electronic Data Systems, EDS
10.2006 - 10.2008
Associate of Arts - Business Administration And Management
Cleveland State Community College